{"id":2943103,"url":"https://alion.io/job/dave-jones-customer-service-representative","title":"Customer Service Representative","company":{"id":673870,"name":"Dave Jones","domain":"davejonesllc.com","url":"https://alion.io/company/davejonesllc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madison, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T17:57:51Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T05:37:58Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Dave Jones, we’re not just a full-service mechanical subcontractor-we’re a team dedicated to building careers that thrive. We specialize in plumbing, heating, cooling, electrical, and fire sprinkler installations for residential and commercial projects! We also offer a complete service department for Southern Wisconsin capable of handling projects of any size!\nOur Core Values-Customer Focused, Excellence, Family, Forward Thinking, Giving Back, and Work Hard, Play Hard-drive everything we do. If you're humble, hungry, and smart, and you're looking to grow in an exciting new construction environment, we want you on our team. Join us at Dave Jones, where your career can reach new heights while working on projects big and small.\nPOSITION DESCRIPTION:\nAs a Customer Service Representative at Dave Jones, you will be the first point of contact for our valued customers within our Service & Remodel Segment. You’ll play a crucial role in ensuring customer satisfaction by providing excellent support and information concerning our services. Your effective communication and problem-solving skills will help build trust and relationships with our clients.\nCOMPENSATION:\nHourly wage is set between $23.00 and $26.00 per hour, dependent on experience.\nESSENTIAL JOB DUTIES AND RESPONSIBILITES:\nAnswer customer inquiries via phone, email, and our portal with professionalism and courtesy.\nProvide accurate information regarding services and assist customers in placing requests.\nResolve customer complaints and issues in a timely manner to enhance customer satisfaction.\nMaintain detailed records of customer interactions and transactions.\nCollaborate with various departments to provide seamless service.\nLeverage ServiceTitan software\nSCHEDULE:\nMonday - Friday\n7:30AM - 4:00PM\nRequirements\nHigh School Diploma or Equivalent\nPrevious customer service experience preferred\nStrong communication and interpersonal skills\nProficient in Microsoft Office Suite and CRM software\nAbility to work in a fast-paced environment\nExperience with ServiceTitan a plus\nBenefits\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)\nFamily Leave (Maternity, Paternity)\nShort Term & Long Term Disability\nTraining & Development\nWellness Resources","description_format":"text","description_chars":2337,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Real Estate","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-20T17:57:51Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":37,"reasons":["conf:0","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/dave-jones-customer-service-representative","json_url":"https://alion.io/job/dave-jones-customer-service-representative.json","meta":{"generated_at":"2026-10-23T08:05:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12886,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673870},"rest":"https://alion.io/mcp/rest/get_company?id=673870"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdave-jones-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdave-jones-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdave-jones-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dave-jones-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdave-jones-customer-service-representative"}]}