{"id":33137,"url":"https://alion.io/job/david-weekley-homes-manager-is-desktop-support","title":"Manager, IS Desktop Support","company":{"id":6330,"name":"David Weekley Homes","domain":"davidweekleyhomes.com","url":"https://alion.io/company/david-weekley-homes","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":91,"open_postings":14,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":148000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":461},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-01-13T17:38:22Z","employer_posted_date":"2026-01-13","last_verified_at":"2026-10-22T23:15:31Z","board_verified":true,"closed_at":null,"days_open":282,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":281},"description":"David Weekley Homes is seeking a highly capable Manager, IS Desktop Support to lead our desktop and end-point support services team. In this role, you’ll ensure that our Team Members receive responsive, high-quality technology support, while aligning desktop services with our company and department goals. You’ll manage day-to-day operations, lead a team of support professionals, and collaborate with business and IT partners to deliver a seamless experience across our enterprise.\nJob Responsibilities:\nLead, coach, and develop a team of Desktop Support and Field Support Specialists\nOversee daily operations for incident and request resolution, hardware/software deployment, device imaging, refresh cycles, and lifecycle management of end-user technology\nTrack and report on key metrics (e.g., SLA compliance, first-contact resolution, CSAT) and drive continuous improvement\nAct as escalation point for major or complex support issues, communicating effectively with other IT groups and leadership\nPartner with Infrastructure & Security teams to ensure endpoint security, device management (e.g., Microsoft 365, Azure AD, Intune), and compliance with corporate standards\nManage vendor relationships, hardware procurement, warranty / repair logistics, and software licensing for end-user devices\nDevelop and maintain standard operating procedures, knowledge base articles, and training programs to improve service quality and efficiency\nAssist in budget planning, device inventory management, and asset tracking to support IT lifecycle initiatives\n Has 7+ years of experience in desktop / end-user support, including at least 3 years in a supervisory or management role-preferably in a multi-site or enterprise environment\nEmbodies a collaborative, servant-leadership style aligned with DWH’s culture of putting Team Members first, striving for excellence, and fostering continuous improvement\nUnderstands Windows 10/11, Microsoft 365, Active Directory/Azure AD, Intune, endpoint imaging/deployment, and basic networking (DNS, DHCP, VPN)\nIs familiar with ITSM/ticketing systems, asset management (NinjaOne), and service-management best practices (e.g., ITIL)\nDemonstrates strong leadership, excellent communication skills (technical and non-technical audiences), and a customer-centric mindset\nCertifications such as Microsoft Certified: Modern Desktop Administrator, CompTIA A+ / Network+ / Security+, or ITIL v4 Foundation are\n .\nWhat We Offer:\nCome build your future with our winning team, recognized by Fortune Magazine as one of the \"100 Best Companies to Work For\" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America. \nWe offer an excellent benefits package that includes:\nHealth Insurance - Medical, Dental and Vision\n401k and discretionary 8% match\nEmployee Stock Ownership Plan\nProfit Sharing\nVacation, Paid Holidays, plus PTO\nNew Home Discount for Team Member and Family\nCollege Scholarship Program\nCommunity Outreach\nSabbaticals\nAnd more!\nDavid Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.\nNote to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.","description_format":"text","description_chars":3458,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","Residential Real Estate"],"lifecycle":[{"event":"open","at":"2026-01-13T17:38:22Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.422,"p_room":0.28,"age_days":281,"expected_fill_days":68,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/david-weekley-homes-manager-is-desktop-support","json_url":"https://alion.io/job/david-weekley-homes-manager-is-desktop-support.json","meta":{"generated_at":"2026-10-23T03:18:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5457,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6330},"rest":"https://alion.io/mcp/rest/get_company?id=6330"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdavid-weekley-homes-manager-is-desktop-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdavid-weekley-homes-manager-is-desktop-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdavid-weekley-homes-manager-is-desktop-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/david-weekley-homes-manager-is-desktop-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdavid-weekley-homes-manager-is-desktop-support"}]}