{"id":1504945,"url":"https://alion.io/job/davidsonhospitality-guest-services-manager","title":"Guest Services Manager","company":{"id":2286001,"name":"Davidson Hospitality Group","domain":"davidsonhospitality.com","url":"https://alion.io/company/davidsonhospitality","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Thomas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T05:17:04Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-27T23:53:42Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Property Description\nJoin the vibrant team at Morningstar Buoy Haus Beach Resort in stunning St. Thomas, where Caribbean charm meets modern luxury! As a part of our dynamic and innovative team, you’ll help deliver unparalleled guest experiences in an exclusive beachfront setting. With pristine white-sand beaches, crystal-clear waters, and top-tier amenities, Morningstar Buoy Haus Beach Resort is the ultimate destination for travelers seeking both relaxation and adventure. We’re looking for passionate, energetic individuals ready to take their hospitality careers to the next level. Whether you're providing exceptional service, curating unforgettable dining experiences, or creating lasting memories for our guests, you'll thrive in a work environment that values creativity, teamwork, and excellence. Elevate your career in paradise by joining us at Morningstar Buoy Haus Beach Resort-apply now and be part of something extraordinary!\nOverview\nAre you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? We are seeking a highly motivated and guest-focused individual to join our team as a Guest Services Manager. As a Guest Services Manager, you will be responsible for overseeing the day-to-day operations of our guest services department, ensuring that our guests receive the highest level of service and satisfaction. If you have a natural talent for hospitality, excellent leadership skills, and a genuine desire to exceed guest expectations, this is an exciting opportunity to make a significant impact and be part of our dedicated team.\nKey Responsibilities:\nManage and lead the guest services team, including front desk, concierge, and bell staff\nEnsure the smooth check-in and check-out process for guests\nHandle guest inquiries, concerns, and special requests in a timely and professional manner\nTrain and mentor staff to deliver exceptional guest service\nMonitor and respond to guest feedback and reviews\nCollaborate with other departments to enhance the overall guest experience\nImplement and maintain guest service standards and procedures\nResolve guest complaints and issues to ensure guest satisfaction\nAs a Guest Services Manager, you will have the opportunity to lead a team dedicated to providing unparalleled guest service, create memorable experiences, and contribute to the success of our hotel. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth. Join our team and be part of a culture that values excellence, teamwork, and exceptional guest service. Apply now to join our dynamic and passionate team as a Guest Services Manager and help us create unforgettable moments for our guests.\nQualifications\nBachelor's degree in Hospitality Management or related field preferred\nPrevious experience in guest services or hotel management\nExcellent communication and interpersonal skills\nStrong leadership and team management abilities\nProven ability to deliver exceptional guest service\nAttention to detail and the ability to multitask in a fast-paced environment\nProficient in hotel management software and technology\nPositive attitude and passion for creating memorable guest experiences\nBenefits\nDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.\nIn keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.\nMultiple Tiers of Medical Coverage\nDental & Vision Coverage\n24/7 Teledoc service\nFree Maintenance Medications\nPet Insurance\nHotel Discounts\nTuition Reimbursement\nPaid Time Off (vacation, sick, bereavement, and Holidays). \n401K Match\nWorking at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. 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