{"id":2353235,"url":"https://alion.io/job/davies-group-building-technician-subsidence","title":"Customer Support Subsidence Claims","company":{"id":672845,"name":"Davies Group","domain":"davies-group.com","url":"https://alion.io/company/davies-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":29,"ghost_share":0.034,"stale_share":0,"repost_share":0.103,"time_to_fill_p50_days":14,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":63000,"period":"year","method":"role_seniority_country_cell","sample_n":99},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T14:14:26Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-11-02T09:12:46Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"We're looking for a Subsidence Building Technician to join our growing team and play a key role in helping customers navigate complex subsidence claims from mitigation through to final repair and settlement.\nThis is an exciting opportunity for someone with subsidence or property claims experience, a building professional with strong trade expertise, or a graduate surveyor looking to develop their career. You'll manage claims from start to finish, working with customers, contractors and insurers while overseeing investigations, repairs, cost control and settlement negotiations.\nThe role consists of the management of subsidence claims, with a focus on the Mitigation or Repair phase of the claim. This will be to efficiently manage each phase proactively, to seek an effective and efficient outcome for the claim journey.\nOur Group values articulate who we are and what we stand for: Professional, Honest, Innovative, and helpful and the job holder will help ensure these values are embedded within their team.\nWhat will your day look like:\nMain duties and responsibilities will be to work as part of our desk-based subsidence team to drive subsidence claims towards settlement and will include:\nCommunicating with customers, contractors and insurer clients over the telephone, email and in writing\nProduction of technical reports, to meet SLA’s\nManagement of daily tasks\nManaging third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage\nUpdating and creating building repair scopes using our in-house schedule of rates\nAssessing contractor estimates\nNegotiating cash settlements for repairs with policyholders\nManaging panel contractors, controlling repair schedules and costs\nSettling claims under delegated authority\nMaintain a high level of personal competence\nAdhere to Company systems and procedures\nUpdating the claim information relevant claims IT system\nActively promote the principle of Treating Customer Fairly\nRespond to requests and tasks set by the Senior members of the team.\nUndertake any other tasks that are reasonably assigned to you from time to time \nKnowledge and Abilities:\nPrevious subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor\nDemonstrate great communication and organisation skills\nAbility to demonstrate a high standard of customer service\nComputer literate, with excellent verbal and written communication skills (minimum GCSE English grade C or equivalent)\nAbility to thrive in a fast-paced target driven environment\nPositive attitude and be a flexible, adaptive, self-motivated team player\nAttention to detail and ability to assess and resolve problems and find solutions\nSome knowledge and understanding of Subsidence in relation to insurance claims\nSome knowledge or experience of managing technical building claims\nSome knowledge and understanding of Claims Handling\nExcellent telephone skills\nExperience and Understanding of Customer Service\nExcellent computer literacy\nArticulation and good communication skills\nThe ability to organise own workload \nBenefits\nCareer & Purpose\nDavies Innovation Lab\nLeadership training programme\nFunding for professional qualifications\nThrive at Davies; learning opportunities\nEnvironmental & Social\nThe Davies Foundation\nLocal charity funding\nPennies To Heaven\nEmployee Resource Groups\nEmployee volunteering programme\nFinancial Health\nPension, 5% employee and 5% employer contribution\nMy Choices at Davies provides; High Street discounts and Financial wellbeing hub\nLife assurance: x4\nRefer a Friend\nCycle to Work Scheme\nLease car salary sacrifice\nDavies Incentive Plan\nEnhanced maternity, paternity and adoption pay\n Mental, Physical & Emotional Wellbeing\nWellbeing centre; move, munch, money & mind focus\nDiscounts with 100's of UK retailers\nEAP; 24/7 confidential helpline\n25 days holiday, increases to 26 days after 5 years and 27 after 10 years\nFlexible working\nDress for your day\nInclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage\nFlexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan","description_format":"text","description_chars":4234,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services","Business Process Outsourcing (BPO)","InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-12T14:14:26Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-31T06:23:40+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.716,"p_room":0.45,"age_days":21,"expected_fill_days":14,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/davies-group-building-technician-subsidence","json_url":"https://alion.io/job/davies-group-building-technician-subsidence.json","meta":{"generated_at":"2026-11-02T10:00:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14014,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672845},"rest":"https://alion.io/mcp/rest/get_company?id=672845"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdavies-group-building-technician-subsidence"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdavies-group-building-technician-subsidence"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdavies-group-building-technician-subsidence"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/davies-group-building-technician-subsidence\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdavies-group-building-technician-subsidence"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2353235}},{"tool":"search_jobs","arguments":{"company":"davies-group.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2353235},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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