{"id":3456632,"url":"https://alion.io/job/davies-group-elpl-liability-claims-handler-3","title":"EL/PL Liability Claims Handler","company":{"id":672845,"name":"Davies Group","domain":"davies-group.com","url":"https://alion.io/company/davies-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":30,"ghost_share":0.033,"stale_share":0,"repost_share":0.1,"time_to_fill_p50_days":14,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stoke-on-Trent, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":588},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T12:41:23Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T18:37:26Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Davies are looking to recruit an experienced Liability Claims Handler to join our Casualty team based in Stoke. Your role will be to provide a quality claims service on behalf of clients and pro-actively handle claims in accordance with the insurer’s claims handling philosophy.\nThe team is responsible for handling liability claims on behalf of various insurers. Your role will be to provide a quality claims service on behalf of the insurer, handling EL/PL/Products claims from the cradle to the grave ensuring claims are handled on a proactive basis in accordance with the insurers claims handling philosophy.\nWhat will your day look like:\nTo establish if cover is in place for the claim.\nTo record all claims on the digital claims handling system.\nTo investigate all liability claims either from the desk or by instructing loss adjusters.\nTo make the decision on liability.\nTo negotiate settlement of the claim.\nTo ensure compliance with all legal timescales and client SLA’s.\nTo build relationships with external clients and stakeholders.\nExperience of policy wording and terms and conditions.\nKnowledge of insurance and the insurance market.\nKnowledge of how to value an injury claim.\nKnowledge of reserving philosophies.\nKnowledge of Civil Procedure Rules and the Claims Portal\n\nKnowledge and Abilities:\nThis role would suit candidates who have experience in handling any type of injury claims and have experience of working in an insurance and/or legal environment would be expected\nOther desirable attributes include:\nGood communications skills at all levels\nExcellent customer service.\nThe ability to work as part of a team.\nMust be able demonstrate adaptability and flexibility.\nGood planning and organisational skills.\nGood IT skills\nBenefits\nCareer & Purpose\nDavies Innovation Lab\nLeadership training programme\nFunding for professional qualifications\nThrive at Davies; learning opportunities\nEnvironmental & Social\nThe Davies Foundation\nLocal charity funding\nPennies To Heaven\nEmployee Resource Groups\nEmployee volunteering programme\nFinancial Health\nPension, 5% employee and 5% employer contribution\nMy Choices at Davies provides; High Street discounts and Financial wellbeing hub\nLife assurance: x4\nRefer a Friend\nCycle to Work Scheme\nLease car salary sacrifice\nDavies Incentive Plan\nEnhanced maternity, paternity and adoption pay\n Mental, Physical & Emotional Wellbeing\nWellbeing centre; move, munch, money & mind focus\nDiscounts with 100's of UK retailers\nEAP; 24/7 confidential helpline\n25 days holiday, increases to 26 days after 5 years and 27 after 10 years\nFlexible working\nDress for your day\nInclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage\nFlexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan","description_format":"text","description_chars":2854,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services","Business Process Outsourcing (BPO)","InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-29T12:41:23Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-31T06:23:40+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.885,"p_room":1,"age_days":2,"expected_fill_days":14,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/davies-group-elpl-liability-claims-handler-3","json_url":"https://alion.io/job/davies-group-elpl-liability-claims-handler-3.json","meta":{"generated_at":"2026-10-31T22:01:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34326,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672845},"rest":"https://alion.io/mcp/rest/get_company?id=672845"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdavies-group-elpl-liability-claims-handler-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdavies-group-elpl-liability-claims-handler-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdavies-group-elpl-liability-claims-handler-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/davies-group-elpl-liability-claims-handler-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdavies-group-elpl-liability-claims-handler-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3456632}},{"tool":"search_jobs","arguments":{"company":"davies-group.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3456632},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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