{"id":4173331,"url":"https://alion.io/job/davies-group-motor-claims-handler-3","title":"Motor Claims Handler","company":{"id":672845,"name":"Davies Group","domain":"davies-group.com","url":"https://alion.io/company/davies-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":22,"ghost_share":0,"stale_share":0,"repost_share":0.091,"time_to_fill_p50_days":15,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-11T15:20:43Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T15:20:43Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We're looking for an experienced and customer-focused Motor Claims Handler to join our growing team. In this role, you'll manage motor insurance claims from first notification through to settlement, delivering excellent customer service while ensuring claims are handled accurately, efficiently, and in line with regulatory requirements. If you have strong communication skills, attention to detail, and experience within motor claims, we'd love to hear from you.\nThe Motor Claims Handler is responsible for managing motor insurance claims from notification to settlement, ensuring accuracy, efficiency, and excellent customer service while complying with regulatory and company standards.\nKey Responsibilities\nHandle motor insurance claims from First Notification of Loss (FNOL) through to closure.\nAssess liability, coverage, and policy terms.\nGather and review documentation (accident reports, repair estimates, medical reports).\nCommunicate with policyholders, third parties, and repair networks professionally.\nProvide timely updates and manage expectations throughout the claims process.\nInvestigate circumstances of the claim, liaise with witnesses and experts.\nNegotiate settlements within authority limits.\nEnsure adherence to regulatory requirements and internal policies.\nMaintain accurate records and documentation.\nRefer complex or high-value claims to senior handlers or team leaders.\n\nSkills, Knowledge and Expertise\nStrong attention to detail and analytical skills.\nExcellent communication and negotiation abilities.\nAbility to manage multiple cases and meet deadlines.\nKnowledge of motor insurance policies and claims processes.\n Qualifications and Experience\nPrevious experience in insurance or claims handling preferred.\nProfessional insurance qualifications (e.g., CIP) desirable.\nFamiliarity with claims management systems and MS Office.\n\nBenefits\nCareer & Purpose\nDavies Innovation Lab\nLeadership training programme\nFunding for professional qualifications\nThrive at Davies; learning opportunities\nEnvironmental & Social\nThe Davies Foundation\nLocal charity funding\nPennies To Heaven\nEmployee Resource Groups\nEmployee volunteering programme\nFinancial Health\nPension matching contribution model with the following contribution rates:Employee 1.5%, Employer 2%\nEmployee 3%, Employer 3%\nEmployee 5%, Employer 5%\n\nMy Choices at Davies provides; High Street discounts and Financial wellbeing hub\nRefer a Friend\nCycle to Work Scheme\nDavies Incentive Plan\nEnhanced maternity, paternity and adoption pay\n Mental, Physical & Emotional Wellbeing\nWellbeing centre; move, munch, money & mind focus\nDiscounts with 100's of retailers\nEAP; 24/7 confidential helpline\n25 days holiday, increases to 26 days after 5 years and 27 after 10 years\nFlexible working\nDress for your day\nInclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage\nFlexible benefits include holiday purchase","description_format":"text","description_chars":2948,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services","Business Process Outsourcing (BPO)","InsurTech"],"lifecycle":[{"event":"open","at":"2026-11-12T15:20:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-12T17:41:29Z"},"pay":null,"html_url":"https://alion.io/job/davies-group-motor-claims-handler-3","json_url":"https://alion.io/job/davies-group-motor-claims-handler-3.json","meta":{"generated_at":"2026-11-12T17:41:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37186,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672845},"rest":"https://alion.io/mcp/rest/get_company?id=672845"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdavies-group-motor-claims-handler-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdavies-group-motor-claims-handler-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdavies-group-motor-claims-handler-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/davies-group-motor-claims-handler-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdavies-group-motor-claims-handler-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4173331}},{"tool":"search_jobs","arguments":{"company":"davies-group.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4173331},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}