Senior Associate -DevOps
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Salary
≈ $20k – $50k per year (Estimated)
Location
In office (Pune)
Seniority
Senior
Employment
Full-Time
Overview
Company
Impact
Profile match
Davies Group is a professional services and technology firm that handles claims, insurance, legal and consulting work for insurers, financial services companies and other highly regulated organisations, headquartered in London. The group employs more than 8,500 people in over 20 countries with large operational centres in the UK and the US, serves more than 1,700 clients, and includes the insurance law firm Keoghs and a global capability centre in India. Its openings are mostly for claims and file handlers, transportation adjusters, solicitors and paralegals, customer service advisors, accountants and .NET engineers across the UK, North America and India.
The Knowledge Manager owns the operational governance and full lifecycle of IT knowledge used by the Service Desk, resolver teams and end users. Reporting to the Senior Lead Associate - Service Desk and Knowledge Management, the role converts technical and operational expertise into accurate, searchable, reusable and user-friendly content.
The role works across Incident, Request, Problem and Change Management to embed knowledge capture and reuse into day-to-day practices, strengthen first-contact resolution and improve self-service. This is an individual-contributor role; Service Desk leadership, staffing, escalation ownership and strategic direction remain with the Senior Lead Associate.
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