{"id":1921596,"url":"https://alion.io/job/davies-group-senior-claims-handler","title":"Senior Claims Handler","company":{"id":672845,"name":"Davies Group","domain":"davies-group.com","url":"https://alion.io/company/davies-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":20,"ghost_share":0,"stale_share":0,"repost_share":0.05,"time_to_fill_p50_days":14,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Glasgow, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":94},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-04T18:13:03Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T22:31:31Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:\nReward platform - discounts for over 800 retailers\n25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)\nDevelopment, training, and professional qualifications\nDavies are looking for a Senior Claims Handler to join our Casualty team. As a Senior Claims Handler, you will manage technically complex and high-profile claims, and will provide support and assistance to all team members in relation to any technical queries and development needs along with supporting the team leader in overall delivery of team objectives.\nWhat will your day look like:\nAssist Team Leader as and when required and to deputise in their absence to support people development, work allocation and team performance\nTo support and coach new employees on technical, process and soft skills\nTo support the team with ad hoc queries and ensure all technical referrals (including repudiations and recovery abandonments) presented are answered via coaching and mentoring the individuals\nCorrespond with Customers, Clients & Brokers via telephone, email and post in an efficient and professional manner\nManage personal allocation of claims, post and diary work in a timely and efficient manner\nTo act as a role model to all other team members and colleagues following and advocating the Davies business values\nProactively identify new ways of working to enhance process, procedure and customer experience\n\nKnowledge and Abilities:\nGood level of experience in Property and/or Liability claims handling \nWorking toward CILA Qualification would be preferred but not essential\nGood level of IT skills including a good understanding of Word and Excel\nExcellent telephone manner\nExcellent written and verbal communication\nAbility to work to deadlines whilst prioritising workload\nMust be able to multi-task in a fast-paced environment\n\nBenefits\nCareer & Purpose\nDavies Innovation Lab\nLeadership training programme\nFunding for professional qualifications\nThrive at Davies; learning opportunities\nEnvironmental & Social\nThe Davies Foundation\nLocal charity funding\nPennies To Heaven\nEmployee Resource Groups\nEmployee volunteering programme\nFinancial Health\nPension, 5% employee and 5% employer contribution\nMy Choices at Davies provides; High Street discounts and Financial wellbeing hub\nLife assurance: x4\nRefer a Friend\nCycle to Work Scheme\nLease car salary sacrifice\nDavies Incentive Plan\nEnhanced maternity, paternity and adoption pay\n Mental, Physical & Emotional Wellbeing\nWellbeing centre; move, munch, money & mind focus\nDiscounts with 100's of UK retailers\nEAP; 24/7 confidential helpline\n25 days holiday, increases to 26 days after 5 years and 27 after 10 years\nFlexible working\nDress for your day\nInclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage\nFlexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan","description_format":"text","description_chars":3189,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services","Business Process Outsourcing (BPO)","InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-05T18:13:03Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-23T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.727,"p_room":0.55,"age_days":18,"expected_fill_days":14,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/davies-group-senior-claims-handler","json_url":"https://alion.io/job/davies-group-senior-claims-handler.json","meta":{"generated_at":"2026-10-23T23:28:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6877,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672845},"rest":"https://alion.io/mcp/rest/get_company?id=672845"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdavies-group-senior-claims-handler"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdavies-group-senior-claims-handler"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdavies-group-senior-claims-handler"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/davies-group-senior-claims-handler\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdavies-group-senior-claims-handler"}]}