{"id":3081128,"url":"https://alion.io/job/davies-group-small-claims-file-handler-5","title":"Small Claims File Handler","company":{"id":672845,"name":"Davies Group","domain":"davies-group.com","url":"https://alion.io/company/davies-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":29,"ghost_share":0.034,"stale_share":0,"repost_share":0.103,"time_to_fill_p50_days":14,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T12:12:26Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-29T03:49:05Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Are you looking to take your first steps into litigated file handling. If so we are looking for a Small Claims Handler to effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a lead File Handler.\nThe role will involve handling both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement.\nKey Accountabilities\n\nManagement of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met.\nDelivery of agreed performance targets and quality standards\nAnalysis of the available evidence to create an initial case strategy on liability and quantum.\nUndertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs\nProofing witnesses, assessing their evidence and drafting statements.\nDrafting of Court document and complying with all Court deadlines are met.\nInstructing, briefing and liaising with Counsel.\nGuiding the Defendant through the litigation process where required and setting expectations.\nTimely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making\nDelegation of tasks where available and appropriate to other members of the team\nDealing with correspondence and telephone calls within strict service level agreements,\nDelegation of tasks where appropriate to other members of the team\nUpdating reports upon receipt of evidence as required.\nAdhering to Client Guidelines\nthat they receive up to date and accurate information about progress when requested\nEnsuring files are kept within ISO 9001 guidelines\nTo ensure compliance with the SRA Standards & Regulations\nWorking Hours:\n35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.\nPrimary location for this role is The Parklands, Bolton office. This role is a hybrid role working 1 day in the office and 4 days from home.\nExperience, Skills and Qualifications\n\nEstablished experience in law through further education or experience\nFile handling experience within a law practice or Insurer\nGood understanding of the high way code and basic road traffic act principles\nAbility to plan and prioritise workloads\nEfficient in a process driven environment\nDrive to achieve to take development opportunities when they arise with a positive attitude\nExcellent listening and verbal communication skills\nExcellent written communication skills and the ability to compose professional written communications\nAbility to follow instruction with attention to detail\nAbility to recognise when sensitivity and tact are required\nEffectively work within a team\nBasic knowledge of the Court Practice Rules\nValues\nOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;\nOur Values\nWe are connected\nWe are Dynamic\nWe are Innovative\nWe succeed together\nBenefits\n25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) \nSimply Health Care Cash Plan\nWeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing\nDeath In Service - after 1 years’ service\nPension Contribution based 5% Employee / 3% Employer \nCycle to Work Scheme*\nTech Scheme*\nSeason Ticket Loan*\nGym Flex*\nAccess to Online Discount Sites\nDiscounted Gourmet Society Membership\nDiscounted Tickets for Merlin Attractions nationwide\nDiscounts at local retail outlets\n*after successfully completing probation","description_format":"text","description_chars":3902,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services","Business Process Outsourcing (BPO)","InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-22T12:12:26Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-28T06:26:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.825,"p_room":0.9,"age_days":7,"expected_fill_days":14,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/davies-group-small-claims-file-handler-5","json_url":"https://alion.io/job/davies-group-small-claims-file-handler-5.json","meta":{"generated_at":"2026-10-29T06:20:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9617,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672845},"rest":"https://alion.io/mcp/rest/get_company?id=672845"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdavies-group-small-claims-file-handler-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdavies-group-small-claims-file-handler-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdavies-group-small-claims-file-handler-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/davies-group-small-claims-file-handler-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdavies-group-small-claims-file-handler-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3081128}},{"tool":"search_jobs","arguments":{"company":"davies-group.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3081128},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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