{"id":2680083,"url":"https://alion.io/job/davies-group-team-leader","title":"Team Leader- EL/PL","company":{"id":672845,"name":"Davies Group","domain":"davies-group.com","url":"https://alion.io/company/davies-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":25,"ghost_share":0.04,"stale_share":0,"repost_share":0.12,"time_to_fill_p50_days":14,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Liverpool, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":377},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T06:15:27Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-04T08:01:53Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Located in our Liverpool office the Team Leader will manage a team of file handling and support staff in delivering market leading results for ensure while mentoring and developing team members to reach their full potential and achieve targets and objectives\nKey Responsibilities\nResponsibility to develop all handlers to achieve a financial authorities within agreed timescales\nManaging individual and team performance against KPIs and SLAs, formulating plans where improvements needed\nCompleting supervision in line with each individual’s competency matrix, providing timely coaching and identifying training needs to aid individual development, and maintaining accurate development records\nAssist the BUD with key client auditing activity as required, completing in line with agreed deadlines \nManage individuals on performance improvement plans where there are performance issues \nProvide continual feedback on development areas to the BUD with recommendation for improvement.\nMonitoring the caseload/workload of agreed team members including allocation of files and tasks. \nProviding an environment where team members feel motivated and promoting a team working culture\nDriving continuous improvement within the team, including conducting audits as required by administrative policies and procedures, giving feedback to team members and drafting and implementing improvement plans\nMonitoring and managing financial processes (including client account, office account and WiP) to ensure actions taken in line with SRA guidelines and timescales)\nManaging team members according to the firms policies and ensuring that HR procedures are followed such as appraisals, discipline and grievances\nChecking incoming and outgoing post as required by administrative policies and procedures\nPreparing for and conducting Team and 1 to 1 meetings, including disseminating information from the BUD or Departmental Meetings. \nTo ensure compliance with the SRA Code of Conduct 2011\nSkills, Knowledge and Expertise\nTechnically competent in EL/PL claims and litigation is essential.\nAbility to nurture and encourage team members to give of their best\nKnowledge of recent changes in Court processes\nKnowledge of SRA and ISO guidelines\nExcellent communication and interpersonal skills across all levels.\nAbility to plan, prioritise and focus on achieving targets and objectives\nPositive, confident and enthusiastic\nGood client care skills and evidence of working to client guidelines \nAbility to win the trust and confidence of others\nAbility to anticipate problems and identify solutions\nDriven to achieve goals\nExcellent listening and verbal communication skills\nAbility to influence others\nAbility to remain calm under pressure\nAbility to take constructive feedback and set personal goals for continuous improvement\nAbility to remain fair and objective at all times\n\nBenefits\nDavies Incentive Plan\n25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)\nFamily Cover Private Medical Insurance (Bupa)\nSimply Health Care Cash Plan\nWeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing\nDeath in Service\nCritical Illness Cover\nPHI/Income Protection (Private health insurance)\nPension Contribution based 5% Employee / 3% Employer\nEmployee Resource Groups\nEmployee Volunteering Programme\nCycle to Work Scheme*\nTech Scheme*\nSeason Ticket Loan*\nGym Flex*\nAccess to Online Discount Sites\nDiscounted Gourmet Society Membership\nDiscounted Tickets for Merlin Attractions nationwide\nDiscounts at local retail outlets\n* after successfully completing probation","description_format":"text","description_chars":3714,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services","Business Process Outsourcing (BPO)","InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-16T06:15:27Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-04T06:27:35+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.78,"p_room":0.55,"age_days":20,"expected_fill_days":14,"reasons":["conf:3","velocity","win:tail","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/davies-group-team-leader","json_url":"https://alion.io/job/davies-group-team-leader.json","meta":{"generated_at":"2026-11-04T09:18:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14514,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672845},"rest":"https://alion.io/mcp/rest/get_company?id=672845"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdavies-group-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdavies-group-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdavies-group-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/davies-group-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdavies-group-team-leader"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2680083}},{"tool":"search_jobs","arguments":{"company":"davies-group.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2680083},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}