{"id":2737808,"url":"https://alion.io/job/davies-group-team-manager-major-complex-loss","title":"Team Manager - Major Complex Loss","company":{"id":672845,"name":"Davies Group","domain":"davies-group.com","url":"https://alion.io/company/davies-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":20,"ghost_share":0,"stale_share":0,"repost_share":0.05,"time_to_fill_p50_days":14,"computed_at":"2026-10-25T05:49:26Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":69000,"period":"year","method":"role_country_seniority_unknown","sample_n":486},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T19:39:28Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T03:34:42Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Are you an experienced people leader who knows how to bring out the best in a busy claims team?\n We’re looking for a proactive and supportive leader to take ownership of the day-to-day running of the team, ensuring excellent customer service, strong technical standards and consistent delivery against SLAs.\nYou’ll play a key role in coaching and developing colleagues, managing performance, improving processes and keeping the team focused on its goals, while creating a positive, calm and accountable working environment.\nIf you enjoy developing people while keeping a close eye on operational performance, this could be a great next step.\nWhat will your day look like:\nGeneral Standards\nManage Service Level Agreements in terms of Telephone answer rates\nUnderstand and implement office standards\nUnderstand and implement company and industry procedures around compliance\nUnderstand individual Delegated Authority Agreements\nUnderstand and agree targets\nUnderstand the principle of Treating Customers Fairly\nDaily Set up of own team, taking into account targets set and current business needs\nEnsure all groups are exceeding SLA’s on telephony, providing daily reports to track trends, identify areas for improvement and feedback to team\nAdhere to and promote the required office standards Highlight problems and propose beneficial changes to systems and procedures Adhere to terms and conditions of Delegated Authority Agreements\nAdhere to the principle of Treating Customers Fairly\nResponsible for messaging to own team and ensuring all team members understand and comply with message\nTechnical Standards\nEnsure appropriate levels of quality exists within MCL\nEnsure technical accuracy\nSupport team with ad hoc queries and ensure all technical referrals presented are answered via coaching and mentoring the individuals\nPeople Management\nPerform monthly one to ones with all team members, setting clear objectives \nProvide team members with the correct tools to complete annual PDRs through support and coaching\nPerform daily ‘set up’ of the team\nEnsure teams or individual team members Bradford factor does not exceed the company accepted standard of 70.\nWorking closely with the Team leader ensuring all team members are performing in line with their own job specification\nEnsure all new starters are inducted into the business and specific unit, in line with the probation pack\nEnsure all business incentives, employee recognition, and available training is utilised and promoted to all team members\nManage rotas and holidays / other leave, ensuring adequate cover at all times\nWork closely with the Team Leader to ensure there are no backlogs and the team are in SLA\nEnsure all are documented and retained\nEnsure all teams members understand their targets/ objectives for the day / week / month, via effective communication - verbal and written Introduce Attendance Improvement Plans for individuals where absence levels are not met. Introduce Performance Improvement Plan for individuals whose performance levels are falling short of what’s expected\nVocalised and documented in reviews\nBehavioural Standards\nCreate a calm working environment Approachable and Supportive Assertive- hold team and individuals accountable Treat each team member as an individual Ensure effective communication - verbal and email\nDeal with any ad hoc issues raised Adapt to individuals learning styles and preferred method of communication Reward and recognition \nPersonal Development\nTake ownership of personal development\nCompletion of required Accelerate courses in accordance with your current level Collate evidence of working towards next level Prepare for monthly one to ones and PDRs \nProjects/ Adhoc\nSupport Head of MCL with Daily tasks Produce Monthly MI reports for Head of MCL Assist Regional Directors with chasers for the adjusters. Implementing processes to enable the team are working efficiently\nWork aged weekly debt, ensuring this is going down and updating the Head of MCL\nAssisting allocating New Claims Escalations and Complaints - ensuring company policy is complied with\nEscalate any IT issues to resolve matters for adjusters/team\nAssist with recruitment\nDeal with any ad hoc issues raised\nEnsuring these are produced on time for meeting\nChasing adjusters to complete draft reports to reduce the aged debt\nKnowledge and Abilities:\nPrevious experience leading, supervising or managing a team, ideally within a claims, insurance or customer service environment.\nStrong understanding of claims operations, service standards and SLAs.\nExperience coaching, mentoring and developing colleagues to achieve individual and team objectives.\nConfident managing performance, attendance and development conversations.\nStrong organisational skills with the ability to prioritise workloads, manage rotas and respond to changing business demands.\n\nBenefits\nCareer & Purpose\nDavies Innovation Lab\nLeadership training programme\nFunding for professional qualifications\nThrive at Davies; learning opportunities\nEnvironmental & Social\nThe Davies Foundation\nLocal charity funding\nPennies To Heaven\nEmployee Resource Groups\nEmployee volunteering programme\nFinancial Health\nPension, 5% employee and 5% employer contribution\nMy Choices at Davies provides; High Street discounts and Financial wellbeing hub\nLife assurance: x4\nRefer a Friend\nCycle to Work Scheme\nLease car salary sacrifice\nDavies Incentive Plan\nEnhanced maternity, paternity and adoption pay\n Mental, Physical & Emotional Wellbeing\nWellbeing centre; move, munch, money & mind focus\nDiscounts with 100's of UK retailers\nEAP; 24/7 confidential helpline\n25 days holiday, increases to 26 days after 5 years and 27 after 10 years\nFlexible working\nDress for your day\nInclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage\nFlexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan","description_format":"text","description_chars":5953,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services","Business Process Outsourcing (BPO)","InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-16T19:39:28Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.67,"p_room":0.9,"age_days":9,"expected_fill_days":14,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/davies-group-team-manager-major-complex-loss","json_url":"https://alion.io/job/davies-group-team-manager-major-complex-loss.json","meta":{"generated_at":"2026-10-26T04:44:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6303,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672845},"rest":"https://alion.io/mcp/rest/get_company?id=672845"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdavies-group-team-manager-major-complex-loss"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdavies-group-team-manager-major-complex-loss"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdavies-group-team-manager-major-complex-loss"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/davies-group-team-manager-major-complex-loss\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdavies-group-team-manager-major-complex-loss"}]}