{"id":1839068,"url":"https://alion.io/job/davis-bowen-friedel-inc-it-assistant","title":"IT Assistant","company":{"id":2287485,"name":"Davis, Bowen & Friedel, Inc.","domain":"dbfinc.com","url":"https://alion.io/company/dbfinc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":95,"open_postings":11,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":215,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salisbury, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":72000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-22T09:55:15Z","board_verified":false,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":53},"description":"OVERVIEW\nThe IT Assistant provides Tier 1 technical support to ensure the reliable, secure, and efficient operation of company systems, networks, and technology assets. This role supports daily IT operations by troubleshooting hardware, software, and network connectivity issues; maintaining Windows environments; and assisting with user account management and onboarding. The IT Assistant serves as a responsive, service-oriented resource for employees across all departments, maintaining accurate documentation and collaborating with the IT Administrator to support system updates, performance monitoring, and continuous improvement of technology services.\nRESPONSIBILITIES\nProvide Tier 1 technical support for desktops, laptops, printers, mobile devices, and related peripherals across all departments.\nInstall, configure, maintain, and troubleshoot Windows 10/11 operating systems and standard business applications.\nDiagnose and resolve hardware, software, and user access issues; document problems, actions taken, and resolutions in the ticketing system.\nRespond to IT service requests in a timely, professional manner, prioritizing issues to minimize operational disruption.\nTroubleshoot network connectivity issues, including wired and wireless connections, VPN access, and basic firewall or switch-related concerns.\nAssist with new employee onboarding by preparing workstations, installing software, setting up user accounts, and assigning appropriate access permissions.\nMonitor systems for performance issues, outages, or potential failures and escalate unresolved or complex issues to the IT Administrator as appropriate.\nSupport implementation of software updates, security patches, and system rollouts in coordination with IT leadership.\nPerform routine maintenance of technology equipment, including hardware cleaning, cable management, and asset organization.\nEducate employees on cybersecurity best practices, network safety, and appropriate technology usage.\nMaintain accurate documentation of IT assets, configurations, procedures, and status reports to ensure effective tracking and compliance.\nEDUCATION & SKILLS\nAssociate degree (2-year) in Computer Science, Information Technology, Information Security, or a related field preferred. Two (2) plus years of hands-on IT support or help desk experience preferred. Equivalent combination of education and experience will be considered.\nKEY QUALIFICATIONS\nKnowledge of information technology systems\nTechnical proficiency\nTroubleshooting & analytical skills\nCommunication skills\nOrganizational & time management skills\nAttention to detail\nCustomer service orientation\nConfidentiality & integrity\nAdaptability & team collaboration\nBENEFITS\nWe attract the best in the industry with our competitive benefits package.\nBenefits include:\nMedical, dental and vision insurance\nLife and disability insurance\n401(k) plan with company match\nAnnual paid time off (PTO)\nPaid holidays\nFlexible summer hours\nEducation Assistance and professional licensing reimbursement\nFlexible savings account\nBonus pay","description_format":"text","description_chars":3057,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Education assistance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Science & Engineering","Marine & Ocean Engineering"],"lifecycle":[{"event":"open","at":"2026-10-04T15:36:08Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.845,"p_room":0.8,"age_days":53,"expected_fill_days":215,"reasons":["conf:44","win:early","crowd:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/davis-bowen-friedel-inc-it-assistant","json_url":"https://alion.io/job/davis-bowen-friedel-inc-it-assistant.json","meta":{"generated_at":"2026-10-24T23:49:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34975,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2287485},"rest":"https://alion.io/mcp/rest/get_company?id=2287485"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdavis-bowen-friedel-inc-it-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdavis-bowen-friedel-inc-it-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdavis-bowen-friedel-inc-it-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/davis-bowen-friedel-inc-it-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdavis-bowen-friedel-inc-it-assistant"}]}