{"id":2017318,"url":"https://alion.io/job/dawex-systems-senior-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":1820732,"name":"Dawex Systems","domain":"dawex.com","url":"https://alion.io/company/dawex","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France","Lyon, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T13:55:03Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-05T05:21:45Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"Rejoignez Dawex, une entreprise innovante spécialisée dans l'échange de données. En tant que Senior Customer Success Manager, vous serez responsable de la gestion d'un portefeuille de clients B2B grands comptes, de l'onboarding à la fidélisation. Vous travaillerez en étroite collaboration avec les équipes internes et contribuerez à l'amélioration continue des processus.\nMissions\nPiloter un portefeuille de comptes clés, assurer le suivi quotidien de la relation client et contribuer à la définition des stratégies d'accompagnement.\nPrésenter la profondeur de la solution Dawex, conseiller et orienter les clients, et piloter des revues stratégiques.\nStructurer et documenter les stratégies d’accompagnement de votre portefeuille, contribuer à l'amélioration des process internes.\nProfil recherché\n* Vous avez plus de 5 ans d’expérience en tant que Customer Success Manager chez un éditeur Enterprise software BtoB* Vous avez une appétence technique qui vous permet d’évoquer le produit et son environnement avec les clients et l’équipe Dawex\n* Vous savez conduire des analyses sous un angle business et présenter des recommandations convaincantes et claires, à la manière d’un consultant\n* Vous avez d’excellentes capacités de communication orales et écrites, en français et en anglais\n* Vous savez vous adapter au travail dans un environnement international\n* Vous avez d'excellentes capacités relationnelles, d'écoute, de communication, de pédagogie et d'adaptation face à différents profils d'utilisateurs\n* Vous avez de grands réflexes de proactivité, vous savez anticiper les besoins et les demandes de vos clients, les risques et opportunités, pour toujours avoir un coup d’avance\n* Vous avez un réel sens du service, de l'empathie, une bonne capacité d’écoute","description_format":"text","description_chars":1769,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All 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