{"id":3195682,"url":"https://alion.io/job/dawnlough-key-account-manager","title":"Key Account Manager","company":{"id":4467506,"name":"Dawnlough","domain":"dawnlough.com","url":"https://alion.io/company/dawnlough","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"WP Job Openings","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Galway, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":98000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2986},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-23T14:11:39Z","employer_posted_date":"2026-03-23","last_verified_at":"2026-10-29T03:32:26Z","board_verified":true,"closed_at":null,"days_open":219,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":218},"description":"Dawnlough is a progressive precision engineering company providing expertise in design and manufacture of specialist parts and equipment for the aerospace and medical device industries. Our purpose is to enable our customer’s success through premium engineered solutions. We do this by providing precision manufacturing, design and metrology services that meet our clients’ production needs. Our machining solutions cater for a wide range of products and projects, from rapid prototyping for R&D projects to scalable volume production of components and assemblies, all with a focus on maintaining quality throughout.\nRole Overview\nThe Key Account Manager is responsible for managing and growing relationships with key customers, ensuring high levels of satisfaction, repeat business, and long-term profitable partnerships, while acting as the main liaison between clients and internal teams (production, engineering, supply chain and quality). The role champions the voice of the customer in coordinating the actions of internal teams to ensure any delays or issues are proactively resolved.\nKey Responsibilities\nServe as the primary point of contact for key customers, building strong, long-term relationships with the relative stakeholders.\nUnderstand customer needs, forecasts, and upcoming projects and communicate these across the business.\nSupport quotation process in collaboration with the engineering production and supply chain teams - negotiating pricing, lead times, and commercial terms.\nRoutinely identify opportunities to grow existing accounts (upselling / cross-selling services) and contribute to achieving revenue and margin targets.\nCoordinate customer orders from RFQ through to delivery and ensure clear communication between customers and internal teams.\nMonitor project timelines and manage changes in scope, specifications, or delivery schedules. Conduct regular account reviews and performance check-ins.\nEnsure customer expectations on quality and delivery are consistently met for all enquiries and complaints / concerns.\nMaintain CRM records, OTIF scores and account activity providing forecasts and reports as required.\nKey Performance Indicators\nRevenue growth with nominated key accounts\nCustomer retention rate\nOn-time delivery performance\nCustomer satisfaction feedback\nQuotation conversion rate\nKey Requirements\nExperience in account management, sales, or customer-facing role in a technical manufacturing / engineering environment (3 - 5 years preferred).\nDegree or equivalent experience in engineering, business, or related field (preferred but not essential).\nAbility to manage multiple customer projects simultaneously.\nAbility to work both independently and collaboratively as part of a team.\nStrong business acumen and commercial experience to include negotiation and pricing.\nExcellent interpersonal and relationship-building skills coupled with clear and professional written communication style.\nProactive approach to identifying and resolving issues coupled with strong organisational and multitasking skills.\nBenefits\nCompetitive Salary\nSports & Social Club\nHealth Insurance","description_format":"text","description_chars":3120,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-24T04:38:02Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.172,"p_room":0.28,"age_days":218,"expected_fill_days":24,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/dawnlough-key-account-manager","json_url":"https://alion.io/job/dawnlough-key-account-manager.json","meta":{"generated_at":"2026-10-29T04:23:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6801,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4467506},"rest":"https://alion.io/mcp/rest/get_company?id=4467506"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdawnlough-key-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdawnlough-key-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdawnlough-key-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dawnlough-key-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdawnlough-key-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3195682}},{"tool":"search_jobs","arguments":{"company":"dawnlough.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3195682},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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