{"id":2183529,"url":"https://alion.io/job/day-nite-field-service-supervisor","title":"Field Service Supervisor","company":{"id":3872757,"name":"Day & Nite","domain":"wearetheone.com","url":"https://alion.io/company/wearetheone","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"D","score":40,"open_postings":29,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kissimmee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":103000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3574},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-03-11T18:33:00Z","employer_posted_date":"2025-03-11","last_verified_at":"2026-11-06T05:13:44Z","board_verified":true,"closed_at":null,"days_open":604,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":604},"description":"FIELD SERVICE SUPERVISOR\nAt Day & Nite, we specialize in providing top-notch HVAC, refrigeration, and commercial kitchen equipment repair services to a wide range of clients. With years of experience in the industry, we take pride in delivering exceptional service and support to our customers. We are currently looking for a dedicated Field Service Supervisor to join our dynamic team. As a Field Service Supervisor at Day & Nite, you will be responsible for overseeing the performance of our field technicians, ensuring exceptional service delivery, and maintaining high standards of customer satisfaction. Reporting directly to the Field Service Manager, you will play a key role in managing technician operations, ensuring adherence to safety protocols, and providing training to ensure the highest level of technical proficiency.\nKey Responsibilities:\nResponsible for maintaining consistent communication with the FSM or direct report throughout the day.\nAct as a primary contact for technical and field-related issues with 24/7 phone accessibility. The FS must always be reachable by phone, make arrangements as needed, and respond to emails when required.\nProblem solver / technical assistance / deal with customer issues / technician quarrels\nResponsible for the coordination with Procurement in receiving and distribution of parts\nCoordinate weekend and after-hours service calls with the on-call technician\nAssist technicians with challenging parts research when all resources have been exhausted, and if need be, liaison between the technician and the Procurement and, or the manufacturer\nThe team must stay intact and operate at the highest level. It is up to the FS to coordinate with Logistics when a technician needs to be pulled from a job if they get stuck, or rerouted\nThe Field Supervisor will be responsible for scheduling and conducting Service/ Safety meetings with the technicians.\nThe Field Supervisor will coordinate with the Business Manager to run and scrutinize GPS reports for payroll and follow up on customer quotes.\nRequirements:\nMinimum of 5 years of experience in HVAC, Refrigeration, and/or commercial cooking equipment repair, with at least 2 years in a supervisory role. \nStrong knowledge of HVAC systems, commercial cooking equipment, Refrigeration, and troubleshooting techniques.\nExcellent leadership, communication, and interpersonal skills. \nAbility to manage multiple tasks and priorities in a fast-paced environment. \nAbility to read and interpret technical manuals, schematics, and blueprints\nValid HVAC Technician Certification (EPA, NATE, etc.) and other relevant certifications preferred. \nStrong organizational and time management skills. \nAbility to work flexible hours and be on-call as needed. \nValid driver’s license with a clean driving record. \nFamiliarity with service management software and tools is a plus.\nBenefits:\nCompetitive pay with opportunities for increases based on performance and skills development\nHands-on training and mentorship from experienced professionals\nCareer growth opportunities within the company\nHealth insurance with generous company contribution\nDental, Life Insurance, Disability, and Vision \n401K plan with employer match \nVacation and sick days \nPaid holidays","description_format":"text","description_chars":3248,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Health insurance","Life 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