Deputy National Program Manager

Job Summary

The Deputy National Program Manager serves as a strategic leader and principal deputy to the National Program Manager, supporting the successful execution of contract requirements and enterprise-wide program operations. This role provides leadership and oversight for quality assurance and quality control, compliance, risk management, policy and procedure governance, performance reporting, and continuous process improvement initiatives. The Deputy National Program Manager also supports program planning, contract execution, workforce readiness, stakeholder engagement, financial management, and emergency response activities, ensuring operational excellence, contract compliance, and high-quality service delivery across the program.

Responsibilities

• Lead the full lifecycle of contract quality assurance and quality control, including long-term quality strategies, performance metrics, the Quality Control Plan inspection process, and governance of guard-force policies and procedures. Manage development, drafting, coordination, review, revision, version control, approval routing, implementation tracking and annual review of controlled operational policies and procedures, and ensure current approved versions are available across the program. 20%
• Conduct and oversee quality evaluations, inspections, compliance audits, and semi-annual program reviews of sites, shifts, processes, equipment, records, and operational practices. Evaluate compliance with contract requirements and applicable federal standards, document findings, maintain audit records, identify noncomformities and risks, and develop, track, verify, and close corrective and preventive actions in coordination with the National Program Manager and other Management Support Team Members. 20%
• Represent the National Program Manager in internal program matters, coordinate cross-functional execution among Operations, Training, Quality, Site Management, and corporate support functions, and support continuity of leadership during NPM's absence, emergencies, or periods of elevated operational activity. 20%
• Support contract management, reporting, and risk management. Prepare or coordinate reports and executive-level updates concerning program status, quality performance, audit results, compliance, staffing corrective actions, and performance metrics. Identify program inconsistencies and emerging risks, recommend mitigation strategies, monitor implementation and effectiveness, and ensure significant compliance deficiencies and required corrective actions are promptly elevated to the NPM and, when directed or required, the COR. 15%
• Support personnel leadership and stakeholder engagement across the national program. Assist the NPM in reinforcing lines of authority, accountability, staffing and qualification requirements, and consistent execution across sites. Communicate standards, findings, expectations, and required actions to program stakeholders; coordinate with government representatives, subcontractors, partners, and corporate functions as authorized; participate in COR directed exercises and site engagements; and support reviews of incidents, exercises, lessons learned, and corrective action follow-through. 15%
• Assist the NPM with strategic and financial stewardship of the program by evaluating resource use, operational efficiency, quality trends, and improvement opportunities; supporting budget and expense oversight as assigned; recommending innovative solutions; and promoting ethical, transparent, cost effective, and contract compliant performance. Maintain working knowledge of applicable laws, regulations, contract requirements, physical-security practices, and contemporary CIFSO/security-industry practices, and remain available by phone and for travel during crises or emergencies as required. 10%

KSAs (Knowledge, Skills, and Abilities)

• Demonstrated knowledge of federal contract program management, quality control, compliance, risk management and controlled document governance.
• Working knowledge of physical security, security administration, access control, security systems, training, use-of-force considerations, emergency response, and current security industry practices.
• Ability to interpret contract requirements and applicable federal standards, including FAR RFO requirements and interagency Security Committee (ISC) standards, and translate them into executable policies, controls, plans and corrective actions.
• Ability to lead audits and site reviews; analyze performance data and operational risk; manage nonconformities and corrective actions.
• Strong leadership, judgment, communication, and stakeholder management skills.

Minimum Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) in business administration, security management, criminal justice, quality management, compliance, operations, or a related discipline; equivalent related experience may be considered where appropriated. Required
• 10+ years Progressive supervisory, management, operational, quality, compliance, security, contract administration, or government-services experience, with demonstrated responsibility for complex multi-site operations, policy/procedure governance, performance management, or program execution. Experience supporting senior program leadership and managing cross-functional initiatives Required
• Law enforcement and/or security management experience and prior CIFSO management experience Preferred

Essential Functions

• Visual acuity (e.g., needed to prepare and analyze data, to transcribe documents, to view a computer, to read, to inspect objects, to operate machinery)
• Pushing or pulling (e.g., using a part of your body to press against something in a downward or outward direction, or in a dragging or hauling motion)
• Balancing (e.g., maintaining equilibrium when walking, climbing, crouching, etc.)
• Manual Dexterity (e.g., picking, pinching, typing, or other working that uses the fingers)
• Stooping (e.g., bending the spine at the waist)
• Grasping (e.g., use of hand to apply pressure)
• Reaching (e.g., reaching the arms or legs in any direction)
• Feeling (e.g., perceiving an object’s size, shape, texture, etc.)
• Lifting motion or lifting objects more than 0 pounds
• Climbing (e.g., ascending/descending ladders, stairs, scaffolding, ramps, poles, etc. using feet and legs or hands/arms to climb)
• Walking
• Hearing
• Repetitive motions of any part of the body
• Talking
• Kneeling, crouching, or crawling
• Other
• Capacity to think, concentrate, and focus over long periods of time
• Ability to write complex documents in the English language
• Ability to read complex documents in the English language
• Capacity to express thoughts orally (e.g., accurately, quickly, and loudly convey spoken instructions to workers)
• Capacity to reason and make sound decisions
• Other
• Ability to wear a mask, respirator, bulletproof vest, or other equipment
• Ability to regularly perform all job functions at the Company’s office or work site
• Ability to withstand environmental conditions (e.g., extreme heat or cold, grass, wind, sand, fumes, odors, gases, extreme noise, etc.)

Travel:

40% Ability to travel in person during any crisis or emergency without travel restrictions, as directed by the COR or designee.

Compensation and Benefits

Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts;100% paid Parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees' individual needs including pet insurance for our furry family member

In compliance with this state's pay transparency laws, the salary range for this role is $107,200.00 - $160,800. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Pay is determined by the assigned work location and, where applicable, the governing collective bargaining agreement. The posted range reflects differences among locations and agreements; the rate for each assignment is fixed and is not based on seniority or experience