{"id":2895135,"url":"https://alion.io/job/dayforce-application-support-analyst","title":"Application Support Analyst","company":{"id":175960,"name":"Dayforce","domain":"dayforce.com","url":"https://alion.io/company/dayforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":87,"open_postings":13,"ghost_share":0,"stale_share":0.308,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Germany"],"countries":["DE"],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":92000,"period":"year","method":"role_seniority_country_cell","sample_n":13},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MS SQL","optional":false},{"name":"Power BI","optional":false},{"name":"PowerShell","optional":false},{"name":"SQL","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-20T04:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T08:08:37Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"About the Opportunity\nAs demand for our Dayforce Human Capital Management (HCM) solution continues to grow, we are expanding our German Payroll Support team.\nWe are looking for a technically minded, analytical, and customer-focused Application Support Analyst with a strong background in German Payroll. In this role, you will join a highly collaborative team supporting some of our largest customers while working closely with Product & Technology to continuously improve the Dayforce Payroll solution.\nThis role goes beyond traditional application support. You will combine technical analysis, payroll expertise, and customer focus to investigate complex issues, identify product improvements, and proactively help customers maintain compliant payroll processes.\nOur team lives our core values every day: Customer Focus, Transparency, Diligence, Optimism, and Agility.\n\nWhat you’ll get to do\nAs an Application Support Analyst - German Payroll, you will provide technical and functional support for Dayforce Payroll customers and collaborate closely with Payroll Administrators, HR teams, IT departments, Managed Services, Services, Global Support, and Product & Technology.\nYour responsibilities will include:\nInvestigating and resolving complex German Payroll incidents.\nPerforming root cause analysis using SQL, database queries, and reporting tools.\nSupporting customers with payroll-related product functionality and configuration questions.\nIdentifying, reproducing, documenting, and validating product defects while working closely with Product & Technology to drive permanent resolutions.\nSupporting German statutory payroll functionality, including topics such as DEÜV, ELStAM, EEL, A1, Accident Insurance, Garnishments, and Payroll Elections.\nPerforming technical data analysis to support customers, Managed Services, and Product & Technology.\nDeveloping proactive customer health checks by identifying missing or inconsistent payroll data before it impacts payroll processing.\nBuilding SQL queries, reports, and dashboards to support complex customer investigations.\nWorking with Power BI and other reporting tools to identify trends, recurring customer issues, and opportunities for product improvements.\nCreating and maintaining customer-facing documentation and Knowledge Base articles.\nContributing to continuous improvements of support processes and the overall customer experience.\nSharing knowledge with colleagues and helping to further develop the team's expertise.\n\nSkills/Experience We Value:\nBachelor's degree in Computer Science, Engineering, Information Technology, Business Informatics, or a related field, or equivalent professional experience.\nSolid experience with German Payroll and German payroll legislation.\nStrong understanding of German statutory payroll processes (e.g., DEÜV, ELStAM, EEL, AAG/U1/U2, A1, Accident Insurance).\nFluent written and spoken German and English.\nMinimum of 2 years of experience in technical application support, payroll support, or software support.\nStrong analytical and troubleshooting skills with a passion for solving complex technical and functional problems.\nExperience working with SQL and relational databases for troubleshooting and data analysis.\nAbility to analyse business processes across multiple systems.\nExcellent communication, organizational, and customer service skills.\nAbility to prioritize effectively in a fast-paced environment.\nWillingness to work flexible hours and participate in an on-call rotation when required.\nWhat would make you really stand out:\nExperience supporting Dayforce Payroll or another HCM/Payroll application.\nExperience performing SQL-based data analysis and root cause investigations.\nExperience with Power BI, reporting, or data visualization tools.\nExperience developing or maintaining SQL queries, reports, or analytical solutions.\nExperience with APIs or other integration technologies.\nKnowledge of Microsoft SQL Server and Windows Server technologies.\nExperience with scripting or automation technologies (e.g., PowerShell).\nExperience creating customer-facing technical documentation or Knowledge Base articles.\nExperience working directly with Development or Product teams to reproduce, analyse, and validate software defects.\nAdditional language skills (e.g., French or Spanish) are considered an asset.\n\nWhy Join Us?\nWork remotely from anywhere in Germany.\nBecome part of a growing team specializing in German Payroll.\nSolve technically challenging problems with direct customer impact.\nWork closely with Product & Technology to influence and improve one of the market-leading HCM platforms.\nCombine payroll expertise with SQL, analytics, and technical problem-solving.\nDevelop deep expertise in German Payroll, data analysis, Power BI, and enterprise application support.\nWork in a collaborative environment where innovation, proactive thinking, and continuous learning are encouraged.\nEnjoy excellent opportunities for professional growth in an innovative, customer-focused organization.\n\nLanguage Requirements: Fluent written and spoken German and English are required.\nAbout the Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. 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