Services Consultant

About the opportunity

The Service Consultant is responsible for all phases of a new client coming onto Dayforce’s system or an existing client upgrading to a new Dayforce processing product. They work in a project team to provide clients with effective solutions that are aligned to our commitment of reliable, repeatable, and quality implementation practices.

What you'll get to do

Responsible for managing projects that vary in nature based on solution purchased and complexity of requirements.

Responsible for contributing to project plans and ensuring project is on time, meets and/or exceeds client expectations and follows internal processes.

Will work in conjunction with resources within and outside of the team in the completion of an implementation.

Promotes teamwork among those working on the implementation, developing a working relationship with internal resources, customers, and peers.

Works independently at resolving project issues and escalating when appropriate.

Demonstrates an in-depth understanding of Payroll/HR environment as well as exposure to sub-functions (Finance, benefits administration, labour relations, training development, technical environments).

Conducts preliminary client interviews (needs analysis, gap/fit analysis).

Translates business requirements into configuration requirements for Dayforce solutions.

Prepares customers for implementation completion, including training and first live payroll support.

Tests and documents custom solutions; resolves complex issues using analytical skills.

Designs and executes system integration and user acceptance tests.

Ensures quality of implementation (testing, credentials validation, billing/remittance setup).

Ensures a smooth transition to the service team.

Skills and experience we value

Bachelor’s degree

Exposure to basic project management principles

Minimum 2-4 years in customer service/consultancy, payroll processing, or project coordination

Proficient in Microsoft Office

SaaS/Cloud experience; HRIS preferred

Basic understanding of SQL, XML, relational databases

Experience with systems like Salesforce, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, Oracle HR/Payroll, etc.

Ability to implement HRIS solutions end-to-end

What would make you really stand out

Strong consultancy mindset (guide stakeholders, follow methodology, deliver solutions)

Excellent communication (verbal & written)

Analytical and logical thinking

Ability to work independently with good judgment

Strong problem-solving across diverse scenarios

Ability to translate business needs into solutions

Good time management

Working Hours:

Mauritian Time (MUT): 11.30 - 20.30/17:00 – 01:00

Eastern Time Zone (ET): 09:00 – 17:00

Flexibility required to work beyond standard hours based on business needs