{"id":2895134,"url":"https://alion.io/job/dayforce-services-consultant-assoc","title":"Services Consultant Assoc","company":{"id":175960,"name":"Dayforce","domain":"dayforce.com","url":"https://alion.io/company/dayforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":87,"open_postings":13,"ghost_share":0,"stale_share":0.308,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":15000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-20T20:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T02:09:59Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"About the Role:\nWe are looking for a bilingual Services Consultant Associate to help customers successfully implement and optimize Dayforce solutions. Working directly with customers, you will understand their business and workforce management requirements, translate those needs into practical system solutions, and guide them through configuration, testing, and implementation.\nThis is a hands-on consulting role for someone who enjoys solving problems, working with technology, and helping customers find better ways of working. You will manage responsibilities across multiple customer projects while partnering closely with project teams and other Dayforce stakeholders to deliver high-quality outcomes.\nThe ideal candidate is analytical, curious, customer-focused, and comfortable learning complex technology. You ask good questions, look beyond the immediate request to understand the underlying need, and take ownership of finding the right path forward.\nWhat You Will Do\nLead consulting and discovery sessions to understand and document customer business requirements.\nTranslate customer requirements into effective Dayforce solutions, with a focus on Workforce Management and related core functionality.\nProvide customers with guidance and best practices while balancing their business needs with Dayforce capabilities.\nConfigure, test, validate, and support the implementation of customer solutions.\nFacilitate customer workshops and clearly communicate recommendations, decisions, risks, and next steps.\nIdentify issues, investigate root causes, and use sound judgment to recommend practical solutions.\nManage activities and deliverables across multiple customer projects while meeting project commitments and timelines.\nWork closely with Project Sponsors and other internal stakeholders to identify dependencies, manage risks, and support successful project outcomes.\nMaintain accurate project, time, and customer documentation.\nKeep current on new Dayforce releases and functionality and apply that knowledge to customer solutions.\nShare knowledge, customer insights, and opportunities to improve our implementation practices and customer experience.\nWhat Success Looks Like\nCustomers receive solutions that reflect their business requirements and make effective use of Dayforce capabilities.\nRequirements, configurations, testing, and project documentation are completed accurately and with a high level of quality.\nRisks, gaps, and potential issues are identified early rather than waiting for them to become problems.\nCustomers receive clear, confident guidance and understand the decisions and actions required throughout the project.\nMultiple projects and priorities are managed effectively, with commitments followed through to completion.\nStrong relationships are built with customers and internal project teams.\nProduct knowledge continues to grow as Dayforce functionality evolves.\nWhat We Are Looking For\nBilingual fluency in English and French, written and spoken, is required.\nStrong analytical and critical thinking skills, with the ability to break down complex requirements and identify practical solutions.\nStrong problem-solving skills and curiosity to investigate issues beyond the obvious answer.\nExcellent customer-facing communication and relationship-building skills.\nAbility to lead and facilitate customer discussions, workshops, and working sessions.\nStrong organizational skills with the ability to manage multiple customers, projects, and competing priorities.\nA proactive approach to work, with a strong sense of ownership and accountability for commitments and customer outcomes.\nStrong attention to detail and commitment to quality.\nComfortable learning new technology and adapting as products, processes, and customer needs evolve.\nAbility to work independently while collaborating effectively with project teams and other stakeholders.\nStrong documentation skills.\nExperience & Education\n1–2+ years of experience in software consulting, implementation, workforce management, HR technology, or a related customer-facing technology role.\nExperience working with SaaS or cloud-based business software is preferred.\nExperience with Workforce Management software, employee data integrations, or related HR technology is preferred.\nPrevious functional experience with Dayforce WFM, Payroll, Benefits, or other Dayforce modules is an asset.\nExperience working with North American customers or vendors is an asset.\nBachelor’s degree in Business, Management, Information Technology, or a related field, or equivalent relevant experience.\nKey Behaviours We Value\nCustomer-focused: Takes the time to understand what the customer is trying to achieve and cares about delivering a successful outcome.\nAnalytical and curious: Asks thoughtful questions, investigates problems, and looks for root causes rather than simply addressing symptoms.\nProactive: Anticipates needs, risks, and next steps rather than waiting to be directed.\nAccountable: Takes ownership of commitments, follows through, and maintains a high standard of quality.\nAdaptable: Learns new technology and processes quickly and is comfortable working in an evolving environment.\nConsultative: Builds credibility with customers and can confidently recommend an approach rather than simply taking an order.\nCollaborative: Shares knowledge, works effectively across teams, and contributes to the success of the broader group.\nGrowth-oriented: Actively builds product and consulting expertise and looks for opportunities to improve how we 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