Solution Specialist( SQL, XML, XLST)

About the Opportunity  

The Solutions Specialist is responsible for assisting Implementation project teams to deliver Dayforce configuration that follow best practices, providing limited customer support to clients that are awaiting implementation of their Dayforce product, and delivering long-term solutions to fix configuration gaps identified by Dayforce customers post go-live that meet the documented customer requirements in the statement of work (SOW). Rework solutioning includes confirming and/or gathering requirements, identifying data and configuration issues, and architecting a scalable and robust solution. The Solutions Specialist must ensure timely completion of these projects across a variety of Dayforce modules and ensure the solutions provided are aligned to customer’s needs. Responsibilities also include documenting implementation process gaps and incorporating best practices. Additionally, the Solutions Specialist works with internal teams across the organization to improve implementation quality and minimize rework post go-live. 

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines. 

What You’ll Get to Do

Confirm, gather, understand and document customer requirements  

Consult customers on various options to address business requirements by:  

Leveraging best practices  

Considering downstream effects of configuration choices  

Applying deep understanding of data flow in Dayforce and 3rd party applications  

Write SQL code to identify, troubleshoot and fix data as well as configuration issues in the customer’s Dayforce instance  

Understand, troubleshoot and modify XML and XSLT code an Project Management  

Create and follow a project plan using effort estimation, outline action items, measure progress, make adjustments and follow the plan through to completion  

Provide customers with significant and timely updates  

Collaborate with customers, Dayforce contacts and 3rd party vendors to conduct thorough testing to deliver a complete and high-quality solution  

Understand and adhere to internal business processes to champion customer success  

Demonstrate product expertise/knowledge of the Dayforce application and how various modules interact with and affect each other  

Collaborate with Product Management, Development, Implementation and Support teams to identify gaps, implement processes and tooling initiatives to improve implementation quality 

Skills and Experience We Value

Bachelor’s Degree in Computer Science, Engineering, or relevant software/computer related fields  

Proficiency with SQL and an understanding of relational database systems  

Superior communication, organizational and problem-solving skills  

Preferred Qualifications and Skills:  

Previous client support, consulting and/or project management experience  

French language skills  

Technical knowledge of SQL, XML and XSLT 

What Would Make You Really Stand Out  

High level of proficiency with SQL, XML and XSLT  

Previous client support, consulting and/or project management experience  

French language skills  

Working Environment and Physical Demands 

General office environment  

Ability to work flexible hours and willingness to travel to client site if needed  

Adaptable to a fast-paced and dynamic environment