{"id":3842900,"url":"https://alion.io/job/dayforce-sr-technical-account-manager","title":"Sr. Technical Account Manager","company":{"id":175960,"name":"Dayforce","domain":"dayforce.com","url":"https://alion.io/company/dayforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":78,"open_postings":24,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-05T06:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T11:05:25Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the opportunity\nAs a member of the Dayforce organization, known for its fast-growing SaaS product, the Senior Technical Account Manager (Sr. TAM) will provide premium account management services to assigned clients and partner with Client Support Analysts to deliver best-in-class support. The Senior TAM is hands-on with the Dayforce product and demonstrates a strong technical aptitude to collaborate with R&D, Implementation, Professional Services, and other key stakeholders, ensuring client success and satisfaction.\nIn addition to managing day-to-day client incidents, the Senior TAM’s responsibilities include relationship management, defining and delivering the customer success plan, identifying improvement opportunities and recommending best practices, architecting effective application solutions, incident and problem management, upgrade planning and coordination, escalation and crisis management, resource and effort prioritization, and other activities that drive client success. The Senior TAM is a skilled partner and the client’s trusted advisor and finds opportunities to develop a long-term relationship with customers by understanding their business operations and optimizing the Dayforce solution to meet their strategic goals and functional needs.\nThis is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management solutions in a challenging and rewarding role. The ideal candidate is highly energetic, passionate about client management, and thrives in a highly collaborative and fast-paced environment.\nWhat you’ll get to do\nPartner with the Customer Success Manager to establish and strengthen executive relationships.\nDrive overall customer success outcomes including value realization, customer growth, retention, and advocacy.\nUnderstand the big picture and the business your customer is in – connect the dots and translate your customer’s business problems into a viable solution using Dayforce products and services.\nDefine and monitor key performance indicators and devise a technical strategy to accomplish and maintain them.\nAnalyze your customer’s usage patterns and utilization of the software, and develop a game plan to improve user experience, overall adoption, and effort reduction.\nLeverage domain and technical expertise to investigate functional and technical issues and deliver best practice recommendations and solutions.\nPlay an active role in ensuring that the integration of services and infrastructure architectures are designed and implemented to meet evolving business/operational requirements and standards for reliability, scalability, and availability.\nPlan, communicate, support, and drive Dayforce upgrade readiness.\nMeet or exceed targeted Net Promoter Score (NPS) levels and client retention metrics.\nLeverage your strong communication skills to translate technical issues to non-technical counterparts and establish an exceptional level of trust and dependability.\nSolicit customer feedback and partner with internal Dayforce teams to drive product and operational improvements.\nContribute meaningful content to monthly, quarterly, and executive business reviews, including challenges, progress, and achievements.\nDe-escalate technical issues independently and effectively with some supervision, including critical issues with executive visibility.\nProactively engage internal and external key stakeholders to drive desired outcomes, anticipating and detecting issues and implementing safeguards to mitigate risks before they happen.\nAct as an objective customer advocate back into the business, maintaining a high level of customer satisfaction whilst managing the client’s expectations.\nParticipate in or lead team projects and initiatives.\nCollaborate and lead initiatives cross-functionally.\nSupport new hires during onboarding and provide ongoing mentorship for colleagues.\nSkills and experience we value\nBachelor’s Degree in Computer Science, Engineering, or relevant software/computer-related fields.\n3–5+ years of experience in Dayforce Consulting or Implementation.\nProven HCM domain experience, specifically in at least two core modules (Payroll, Benefits, WFM, and HR).\nStrong technical background with a proven ability to resolve highly complex business and integration challenges for enterprise-level customers.\nStrong understanding of relational database systems and advanced proficiency with SQL, XML, and/or XSLT.\nExcellent judgement, exceptional problem resolution skills, and the ability to balance multiple demands.\nAbility to work under tight timelines and under pressure, evaluate risk independently, and propose contingency plans.\nThorough understanding of the Software-as-a-Service (SaaS) business model and exposure to hosting and change management protocols.\nOutstanding oral and written communication skills.\nConfidence and credibility with senior stakeholders.\nRelevant certifications such as ITIL Foundations, FPC, CPP, PMP, Lean Six Sigma.\nComfortable with traveling internationally and has a valid passport.\nCustomer-focused mindset with a dedication to delivering value and satisfaction.\nTeam player who fosters collaboration and contributes to a positive work environment.\nSelf-starter and able to work with minimal supervision.\nResults-driven with a good balance of relationship and task orientation.\nSystems thinker, purposeful and 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