{"id":3865467,"url":"https://alion.io/job/dayone-data-center-it-operation-manager-smart-hands","title":"Data Center IT Operation Manager (Smart Hands)","company":{"id":2322799,"name":"DayOne","domain":"dayonedc.com","url":"https://alion.io/company/dayonedc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":12,"ghost_share":0,"stale_share":0.583,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-06T11:51:44Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T10:59:39Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About DayOne Data Centers\nDayOne Data Centers is a Singapore-headquartered global digital infrastructure platform that develops and operates next-generation data centers across Asia Pacific and Europe. Trusted by leading hyperscalers and businesses, the company engineers, builds, and operates high-capacity, AI-ready campuses with speed, scale, and reliability.\nAbout the Role\nIn a data center, Smart Hands is what customers call when they need something done right and done now. As Smart Hands Manager, you own that function, and with it, a significant part of how DayOne's service quality is experienced by some of the world's largest technology companies.\nReporting to the Campus Director, you will lead all remote hands and network connectivity operations across the campus: installations, migrations, cabling, incident response, and everything in between. You will manage a team of technicians, set the operational standard, and keep service delivery sharp enough that customers trust DayOne to act on their behalf inside their infrastructure. This role sits at the intersection of technical execution and customer relationship, and the best people in it take both sides equally seriously.\nYour Responsibilities\nTeam Leadership\nLead, schedule, and develop Smart Hands Technicians, building a team capable of handling the full range of customer and operational requests to a consistently high standard\nCoach and mentor technicians on the job, conduct regular performance reviews, and drive capability development across the team\nPlan and balance workload to ensure consistent service delivery without gaps in coverage\nService Delivery and SLA Management\nOversee all Smart Hands task execution: installations, migrations, patching, power cycling, hardware swaps, visual inspections, and structured cabling\nEnsure timely response and resolution of customer tickets in full compliance with Service Level Agreements (SLAs); own the outcome, not just the process\nCoordinate with Facilities, Security, Network, and Customer Operations teams during incidents, change activities, and maintenance events\nProcess and Quality\nDevelop and maintain Smart Hands Standard Operating Procedures (SOPs), work instructions, and quality assurance checklists\nEnsure all work activities are accurately documented, tracked, and closed in the ticketing system\nConduct regular audits to verify adherence to safety, security, and operational standards across the campus\nCustomer and Stakeholder Management\nRepresent DayOne directly with colocation customers during technical reviews, audits, and site tours; your professionalism here is part of the product\nWork closely with the Campus Director on resource planning, workload balancing, and service performance reporting\nResolve customer concerns with speed and clarity, keeping internal teams aligned throughout\nRequirements\nTechnical\nDegree or diploma in Engineering, Information Technology, or a related technical field\nSubstantial experience in data center Smart Hands, IT field services, or technical operations, with proven experience managing a technical team\nStrong working knowledge of structured cabling standards, basic network and hardware troubleshooting, and data center best practices\nUnderstanding in rack & stack, space, capacity planning and optimization\nFamiliarity with ITIL processes: Incident, Change, and Request management\nComfortable working within ticketing and asset management systems\nWillingness to work after hours during critical events when required\nSoft Skills\nCustomer-facing confidence: able to represent DayOne with professionalism during escalations, audits, and customer visits\nDetail-oriented and process-disciplined: closes tasks completely and accurately without being chased\nComposed under pressure: able to manage multiple concurrent requests without dropping standards or communication\nNice to Have\nITIL Foundation certification or equivalent\nExperience in hyperscale environments and multi-tenant data hall operations\nFamiliarity with Malaysian data center regulatory and safety compliance frameworks\nWhy DayOne\nSmart Hands is one of the most customer-visible functions in a hyperscale data center, and at DayOne in Johor, you will be leading it across two of the largest LEED-certified campuses in the SIJORI corridor. This is not a back-office role. The work is technical, the clients are demanding, and the standard is high, which is exactly what makes it worth doing.\nYou will have 25+ training hours per year, a team to develop, and a company that recognises operational excellence as a competitive advantage. If you want to own a function that matters and be seen for it, this is that role.\nDayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nIf you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.","description_format":"text","description_chars":4959,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-11-06T11:51:44Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":41,"reasons":["conf:0","stale_co","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/dayone-data-center-it-operation-manager-smart-hands","json_url":"https://alion.io/job/dayone-data-center-it-operation-manager-smart-hands.json","meta":{"generated_at":"2026-11-09T13:27:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17669,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2322799},"rest":"https://alion.io/mcp/rest/get_company?id=2322799"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdayone-data-center-it-operation-manager-smart-hands"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdayone-data-center-it-operation-manager-smart-hands"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdayone-data-center-it-operation-manager-smart-hands"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dayone-data-center-it-operation-manager-smart-hands\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdayone-data-center-it-operation-manager-smart-hands"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3865467}},{"tool":"search_jobs","arguments":{"company":"dayonedc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3865467},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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