{"id":2284054,"url":"https://alion.io/job/dayone-it-support-engineer","title":"IT Support Engineer","company":{"id":2322799,"name":"DayOne","domain":"dayonedc.com","url":"https://alion.io/company/dayonedc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":28,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":55000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":549},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-07T00:00:00Z","employer_posted_date":"2026-07-07","last_verified_at":"2026-10-12T05:29:46Z","board_verified":true,"closed_at":null,"days_open":97,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":97},"description":"Join DayOne - Shaping the Future of Data Infrastructure\nDayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe - and we’re just getting started.\nAs we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job - it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.\nIf you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.\nIT Support Engineer\nMadrid, Spain\nDayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe - and we’re just getting started.\nAs we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job - it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.\nIf you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.\nJob Summary:\nWe are seeking a proactive and technically skilled IT Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of IT systems, providing timely support to end-users, and maintaining infrastructure reliability across the organization. You will play a key role in troubleshooting, system maintenance, and continuous improvement of IT services.\nKey Responsibilities:\nProvide first- and second-level technical support, troubleshooting hardware, software, and network-related issues.\nRespond promptly to service desk requests and ensure effective resolution of all IT incidents.\nSupport and troubleshoot issues for both on-site and remote users, including branch locations.\nMaintain and update IT inventory, including hardware, software, and system assets.\nLog, track, and close support tickets accurately, ensuring proper documentation and timely follow-up.\nDocument resolutions, case studies, and standard operating procedures to enhance the organization’s knowledge base.\nPerform regular system health checks, equipment inspections, and preventive maintenance.\nEnsure all systems are compliant with security policies, including keeping antivirus and other security software up to date.\nCollaborate with team members to improve service delivery and IT processes.\nParticipate in after-hours on-call support when required.\nCarry out additional IT-related duties as assigned.\nQualifications:\nDiploma or higher qualification in Computer Science, Information Technology, Computer/Telecommunication Engineering, or a related field.\nMinimum 3 years of experience in a Windows-based support or helpdesk environment.\nHands-on experience with service desk operations and technical helpdesk support.\nWorking knowledge of Microsoft technologies, including:Active Directory\nGroup Policy\nDNS and DHCP\n\nBasic understanding of networking concepts (TCP/IP, LAN, WAN, ADSL, VPN).\nExperience supporting Windows desktop and server environments.\nProficiency in Microsoft Office applications.\nWillingness to travel.\nFluent in English and Spanish.\nDayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nIf you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.\nFor more information about us, please visit Data Center Company Built For Hyperscale.\n.\nDayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nIf you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.","description_format":"text","description_chars":4093,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-10-11T12:51:19Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.218,"p_room":0.28,"age_days":97,"expected_fill_days":18,"reasons":["conf:1","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/dayone-it-support-engineer","json_url":"https://alion.io/job/dayone-it-support-engineer.json","meta":{"generated_at":"2026-10-12T11:18:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17515,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2322799},"rest":"https://alion.io/mcp/rest/get_company?id=2322799"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdayone-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdayone-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdayone-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dayone-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdayone-it-support-engineer"}]}