{"id":4145245,"url":"https://alion.io/job/dayone-operations-manager","title":"Operations Manager","company":{"id":2322799,"name":"DayOne","domain":"dayonedc.com","url":"https://alion.io/company/dayonedc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":12,"ghost_share":0,"stale_share":0.583,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"PCI DSS","optional":false},{"name":"SOC 2","optional":false}],"status":"live","first_seen_at":"2026-11-12T06:48:11Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T06:48:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About DayOne Data Centers\nDayOne Data Centers is a Singapore-headquartered global digital infrastructure platform that develops and operates next-generation data centers across Asia Pacific and Europe. Trusted by leading hyperscalers and businesses, the company engineers, builds, and operates high-capacity, AI-ready campuses with speed, scale, and reliability.\nRESPONSIBILITIES\nOperational Management:\nOversee the day-to-day operations of multiple data centres within the cluster, ensuring all systems and infrastructure function optimally, and achieve 100% uptime and compliance with customers' SLAs.\nImplement and maintain operational policies, procedures, and best practices to ensure data centre efficiency and reliability.\nManage incident response, troubleshooting, and resolution to minimize downtime and service disruptions.\nMeasure operational metrics, analyse data and identify risks.\nTeam Leadership:\nLead, mentor, and develop a team of operations and technical staff, fostering a culture of excellence and continuous improvement.\nCoordinate with shift teams to ensure seamless 24/7 coverage and effective handovers between shifts.\nConduct regular training sessions and performance evaluations to enhance team capabilities and productivity.\nMaintenance and Upgrades:\nPlan and oversee preventative and corrective maintenance activities, ensuring all equipment and systems are serviced according to manufacturer and company standards.\nCoordinate with vendors and contractors for maintenance and upgrade projects, ensuring minimal impact on operations.\nSafety and Compliance:\nEnsure all data centre operations comply with relevant health, safety, and environmental regulations.\nMaintain up-to-date documentation and records to support compliance audits and certifications.\nEnsure compliance with site-held accreditations, including, but not limited to ISMS, SOC2, and PCI DSS.\nCustomer Support:\nCollaborate with the customer support team to provide “smart hands” services for retail customers, ensuring prompt and professional service delivery.\nAddress customer queries and issues related to data centre operations, ensuring high levels of customer satisfaction.\nStrategic Initiatives:\nSupport the Zone Director in developing and implementing strategic initiatives to enhance data centre performance and support business growth.\nParticipate in budget planning and cost management activities to ensure operational efficiency and financial performance.\nCANDIDATE REQUIREMENTS:\nBachelor’s degree in Engineering, Information Technology, or a related field.\nFluent in English.\nMinimum of 7-10 years of experience in data centre operations, with at least 3-5 years in a managerial role.\nStrong knowledge of data centre infrastructure, including power, cooling, and network systems.\nProven experience in managing technical teams and 24/7 operations.\nExcellent problem-solving skills and the ability to manage complex operational challenges.\nStrong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.\nCertifications such as CDCP, CDCS, or similar are highly desirable.\nDayOne is proud to be an equal opportunity employer. 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