{"id":1496780,"url":"https://alion.io/job/dayton-freight-customer-support-supervisor","title":"Customer Support Supervisor","company":{"id":1952781,"name":"Dayton Freight Lines","domain":"daytonfreight.com","url":"https://alion.io/company/daytonfreight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dayton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T02:18:23Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-23T19:37:20Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Overview\nThe Customer Support Supervisor is intended to supervise and coordinate the Customer Support Representative employees engaged in the service activities necessary to achieve maximum performance by maintaining customer compliance in accordance with Company policy and procedures\nResponsibilities\nManage workload and performance of Customer Support Representatives and Receptionist(s)\nManage IQ Group payroll, attendance, paid time off, and schedules\nManage Guaranteed Service Program and expedited initiatives\nManage all forms of Corporate Customer Service communication (Phone, Email, Web Chat, and Jabber) to ensure optimal response time and efficiency\nMonitor staffing levels based on phone/email/web chat reporting and admin requirements\nMaintain, create, and implement new and existing account requirements and procedures to ensure all daily, weekly and monthly customer requirements are met\nWork with CAM to ensure all customers are being handled in an efficient manner and that we are working in unison to reduce workload replications\nCollaborate with Dedicate Care Supervisor to ensure maximum efficiency with in the Customer Relations Department\nManage and maintain department initiatives and audit\nPoint of escalation for any external customer complaint\nProvide ongoing leadership and professional guidance through training and educational resources to internal employees consistent with company objectives, daily admin requirements, Customer Service expectations, and desired culture\nWork with IT to manage the ISI Phone Reporting System and CISCO Finesse System\nWork with IT to manage the receptionist console, technology, reporting, and backup\nProvide necessary training and ongoing support to the Service Center Managers, Assistance Service Center Managers, and Office Managers concerning the ISI Phone Reporting System\nProvide custom report and web support as needed\nCoach, cross train, and develop employees through various types of meetings, employee feedback, employee recognition and discipline when necessary\nBuild and maintain relationships with external and internal customers\nInvestigate areas of customer and employee improvement\nContinually improve processes and procedures to maximize productivity\nSupport Director of Customer Relations and Customer Manager as needed and directed\nQualifications\nKnowledge of the LTL/Transportation Industry\n2 years of experience with customer relations, preferably in the transportation industry\nSupervisory experience preferred\nBachelor’s Degree preferred\nGood verbal and written communication skills\nStrong interpersonal skills\nLegally eligible to work in the United States\nBenefits\nStable and growing organization\nCompetitive weekly pay\nProfessional, positive and people-centered work environment\nFast-paced work environment\nComprehensive benefits package: Health, Dental, Vision, AD&D, etc.\nPaid holidays (8); paid vacation and personal days\n401(k) plan, Company Match\nPhysical Demands\nShift Available: 8:30 AM - 5:30 PM | Monday - Friday","description_format":"text","description_chars":3009,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-09-30T02:18:23Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.542,"p_room":0.45,"age_days":23,"expected_fill_days":15,"reasons":["conf:0","win:tail","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/dayton-freight-customer-support-supervisor","json_url":"https://alion.io/job/dayton-freight-customer-support-supervisor.json","meta":{"generated_at":"2026-10-23T20:57:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2752,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1952781},"rest":"https://alion.io/mcp/rest/get_company?id=1952781"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdayton-freight-customer-support-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdayton-freight-customer-support-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdayton-freight-customer-support-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dayton-freight-customer-support-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdayton-freight-customer-support-supervisor"}]}