{"id":1496808,"url":"https://alion.io/job/dayton-freight-lead-full-time-dock-worker-customer-service-representative","title":"Lead Full-Time Dock Worker / Customer Service Representative","company":{"id":1952781,"name":"Dayton Freight Lines","domain":"daytonfreight.com","url":"https://alion.io/company/daytonfreight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sikeston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T02:18:23Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-11-04T18:58:23Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Overview\n Stable and growing organization\n Quick advancement\n Professional, positive and people-centered work environment\n Modern facilities\n Clean, late model equipment\n Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.\n Paid holidays (8); paid vacation and personal days\n 401(k) plan, Company Match\nResponsibilities\nAs a Lead Dock Worker/Customer Service Representative, you will load and unload freight in a productive, safe and claims-free manner, assisting Dayton Freight customers with a variety of inquires including freight pickup requests, manage rate quotes or freight charges and appointments or special requests\nComplete pre and post trip inspections on all dock equipment\nProperly document all freight control processes\nParticipate in Dayton Freight’s training and improvement programs\nBe available for irregular work schedules, alternating work shifts and/or assignments\nAdhere to the operational procedures and guidelines contained in the Dayton Freight Driver/Dockworker Manual\nDispatch P&D Drivers\nPlan Outbound Dock setup\nManage W&R process\nOS&D checks, reports, and inspections\nReceive, control and enter incoming claims\nManage incoming customer/internal emails and mail\nManage and coordinate weekly claim payment reports with payables\nPrepare bills of lading and delivery receipts\nMaintain excellent communication with external and internal customers as well as interline companies\nAbility to remain stationary for up to 90% of his/her shift\nAbility to ascend to and descend from a forklift, as needed\nAbility to perform essential functions of the role on a concrete floor that may become slippery when wet\nAbility to perform essential functions of the role while exposed to varying outside temperatures\nQualifications\n18 years of age\nBasic math skills\nFluent in English\nAble to pass a drug screen\nBenefits\nStable and growing organization\nQuick advancement\nProfessional, positive and people-centered work environment\nModern facilities\nClean, late model equipment\nComprehensive benefits package: Health, Dental, Vision, AD&D, etc.\nPaid holidays (8); paid vacation and personal days\n401(k) plan, Company Match\nPhysical Demands\nThis position requires the ability to perform routine physical tasks associated with dock and inspection operations, including ascending and descending from forklifts, operating forklifts and handling freight and related equipment. Duties may involve standing, walking, lifting, carrying, pushing, pulling, bending, reaching, climbing, and entering trailers, with regular use of scanners and computer systems. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.","description_format":"text","description_chars":2844,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","CBRN Defense"],"lifecycle":[{"event":"open","at":"2026-09-30T02:18:23Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.743,"p_room":0.45,"age_days":35,"expected_fill_days":22,"reasons":["conf:1","win:tail","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/dayton-freight-lead-full-time-dock-worker-customer-service-representative","json_url":"https://alion.io/job/dayton-freight-lead-full-time-dock-worker-customer-service-representative.json","meta":{"generated_at":"2026-11-04T23:29:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":635,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1952781},"rest":"https://alion.io/mcp/rest/get_company?id=1952781"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdayton-freight-lead-full-time-dock-worker-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdayton-freight-lead-full-time-dock-worker-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdayton-freight-lead-full-time-dock-worker-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dayton-freight-lead-full-time-dock-worker-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdayton-freight-lead-full-time-dock-worker-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1496808}},{"tool":"search_jobs","arguments":{"company":"daytonfreight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1496808},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}