Service Development Manager

Summary: The Service Development Manager’s primary responsibility is to manage projects from presale to post sale.

The project management duties center on guiding a project from concept to completion by defining goals, planning tasks, coordinating resources, managing risks, communicating with stakeholders, and ensuring that deliverables meet agreed-upon standards. They oversee scope, schedule, budget, quality, and team performance, acting as the primary point of accountability for project outcomes. Their work involves developing detailed plans, leading teams, monitoring progress, resolving issues, and closing projects with proper documentation and lessons learned.

The pre-sale duties focus on supporting the sales cycle through technical expertise, solution design, and customer engagement before a contract is signed. They analyze client requirements, demonstrate product capabilities, design feasible solutions, prepare proposals and RFP responses, and ensure prospects understand how the offering meets their needs. Their role bridges the gap between sales discussions and technical validation, helping build confidence that the proposed solution is viable and aligned with customer objectives.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Special Projects & Project Management:

• Assignment as PM to special projects (large or critical)
• PM oversight to ensure effective project management
• Leadership of specific projects to manage completion timelines

Large Quote & RFQ/P Responsibility:

• Lead role is RFP/Q responses from service perspective
• Quote services
• Complete understanding of SOW and Post-Sale requirements

Special Projects and Programs:

• Based on time allocation, need, occurrence, experience, the role will be tasked with special projects and initiative directed at revenue development opportunities

Responsibilities, Tasks and Definitions:

• Directly reports to the ASM
• Collaborates with service managers, project managers, technical leads, and the sales team
• Shares expertise and knowledge to enhance the success of DWS
• Demonstrates leadership qualities
• Conducts site walks as per project-specific requirements
• Performs project management duties for large projects
• Oversees subcontractors' activities
• Generates quotations and change orders

Supervisory Responsibilities:

• Supervision of Projects and Contracts from a Service level

Education and/or Experience:

• Associate degree (A.A.) or equivalent from two-year college or vocational school in business management or electronics; plus minimum four years related work experience in project management, telecom or field; or equivalent combination of education and experience
• Driver’s License required
• PMP a plus