{"id":2349876,"url":"https://alion.io/job/daywireless-strategic-business-managerstrategic-program-manager","title":"Strategic Business Manager/Strategic Program Manager","company":{"id":4422422,"name":"Day Wireless","domain":"daywireless.com","url":"https://alion.io/company/daywireless","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JobScore","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":98000,"max_usd":177000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":739},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-15T00:01:55Z","employer_posted_date":"2026-08-15","last_verified_at":"2026-10-26T06:09:11Z","board_verified":true,"closed_at":null,"days_open":72,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":72},"description":"Position Overview:\nThe Strategic Business Manager owns one or more Strategic or Global Accounts of client organizations with scaled state, national, or global facilities and carries a personal revenue/quota and performance target tied to the account(s) assigned. This role leads a dedicated account team through the full account lifecycle: presale and solution development, design, contracting, and handoff for installation and maintenance, then stays accountable for the account's ongoing health and growth.\nThe account team led by the Strategic Business Program Manager fully represents the customer inside the company. The team develops the account, owns the sales process end to end, and is accountable for the quality and success of everything delivered against it, executing installation and service through the account's engineering and technical staff. The Strategic Business Manager does not simply oversee a sale; they own the customer's outcome from first contact through ongoing delivery. They manage a Team designed to represent the customer through sales, project management, admin and billing, and technical subject matter expertise tailored for the customer.\nScope scales with account size and complexity: a single large, complex account may require the Strategic Business Manager's full attention leading one team, while several smaller or less complex accounts may be grouped under one Strategic Business Manager leading multiple account teams. In either case, this role is the client's primary point of contact and the first line of leadership for their account team, reporting directly to the VP, Global & Strategic Accounts.\nOrganizational Structure & Team:\nEach account team led by the Strategic Business Manager is the customer's full representation inside the company - owning process, quality, and delivery outcomes, not just the initial sale. The team includes:\nAccount Executive or Account Manager: AE for developing accounts still building toward maturity; AM for mature, established accounts. Owns day-to-day sales motion and client relationship under this role's direction.\nAdministrator: Supports account operations, documentation, client-facing coordination, billing functions, scheduling, and coordination.\nProject Manager or Project Coordinator: Owns project planning and execution once a sale moves into design and contracting. Handles presale and post sale due to multiple stakeholders and potentially long sales cycles. PM/PC is also ensuring communication and deliverables are customized and dedicated specifically for the customer.\nSystems Technician: Coordinates with internal and external engineering and technical staff and the dedicated technical delivery team to execute installation and service, and is accountable for the quality of that delivery. The Systems Technician will be an SME (Subject Matter Expert) to ensure success, customer needs are communicated and met, and forecast planning and needs on behalf of the customer.\nRoles & Responsibilities:\nAccount Ownership & Customer Representation\nFully represent the customer inside and outside the company: own the account's process, quality, and delivery outcomes from first contact through ongoing service, not just the initial sale.\nCarry a personal revenue/quota and performance target across assigned account(s); own forecasting and pipeline accuracy for those accounts.\nOwn the client relationship at multiple levels for assigned accounts, ensuring the account's strategy aligns with client objectives and company capacity.\nIdentify and pursue expansion, renewal, and cross-sell opportunities within existing accounts.\nWork with leadership and vendor peers for solutions and strategies.\nSales Process & Delivery Oversight\nOwn the sales process for assigned accounts from opportunity through contracting, including proposal development and pricing decisions within approved authority.\nOversee handoff from contracting into design, installation, and maintenance, ensuring the account team and the account's engineering and technical staff are aligned on scope, schedule, and quality.\nOwn the quality of everything delivered against the account, working through the Systems Technician and engineering/technical staff to execute installation and service to standard.\nMonitor project and service delivery performance against SLA and client expectations for assigned accounts.\nTeam Leadership\nDirectly manage the Account Executive/Account Manager, Administrator, Project Manager/Coordinator, and Systems Technician assigned to each account team.\nSet individual and team performance expectations; coach, develop, and provide day-to-day direction.\nRecommend hiring, staffing, and structure changes for account teams as accounts grow or shift in complexity.\nEscalation & Cross-Functional Coordination\nServe as first point of escalation for client, delivery, or internal issues within assigned accounts; resolve directly or engage the appropriate internal team.\nEscalate issues beyond this role's authority, cross-departmental blockers, resourcing conflicts, or client-relationship risk to the Director or VP, Global & Strategic Accounts.\nCoordinate with other Strategic Business Managers and the dedicated technical delivery team to maintain consistent quality and process across the division.\nReporting\nProvide regular account health, adopted portfolio, total solution targets, pipeline, and delivery status reporting to the Director or VP, Global & Strategic Accounts.\nMaintain accurate account and opportunity data in CRM/ERP systems used by the division.\nP&L Responsibilities\nUtilization, AHR (Avg Hourly Rates), Margin, and other assigned leading or lagging indicators\nEducation and/or Experience:\n5+ years in strategic/enterprise account management or sales leadership, with a track record of carrying and meeting quota.\nExperience managing multi-site or multi-facility client relationships (20+ locations preferred) from sale through delivery.\nExperience directly managing a multi-disciplinary team (sales, project management, technical/field coordination roles).\nExperience in systems integration, security, telecommunications, or a related technical products/services industry preferred.\nComfortable owning escalations and coordinating across departments to resolve client-impacting issues.\nFamiliarity with CRM/ERP and project/service management systems.\nWillingness to travel to client sites as required by assigned accounts.\nCompany Overview:\nDay Wireless Systems is the largest full-service wireless integrator in the West. We provide design, construction, licensing, sales, service, rentals, installation, and maintenance for a wide range of wireless voice, data, and video applications.\nFounded in 1969, today we have 30 locations and 400+ employees in California, Oregon, Washington, Idaho, Wyoming, and Utah. Day Wireless employees enjoy the opportunity to grow and transfer within our many locations and business divisions.\nDisclaimer:\nDay Management Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.","description_format":"text","description_chars":7192,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T13:35:57Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.678,"p_room":0.36,"age_days":72,"expected_fill_days":38,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/daywireless-strategic-business-managerstrategic-program-manager","json_url":"https://alion.io/job/daywireless-strategic-business-managerstrategic-program-manager.json","meta":{"generated_at":"2026-10-26T06:30:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8774,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422422},"rest":"https://alion.io/mcp/rest/get_company?id=4422422"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdaywireless-strategic-business-managerstrategic-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdaywireless-strategic-business-managerstrategic-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdaywireless-strategic-business-managerstrategic-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/daywireless-strategic-business-managerstrategic-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdaywireless-strategic-business-managerstrategic-program-manager"}]}