{"id":2112647,"url":"https://alion.io/job/dazn-ai-support-analyst","title":"AI Support Analyst","company":{"id":51631,"name":"DAZN","domain":"dazn.com","url":"https://alion.io/company/dazn","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":65000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Datadog","optional":false},{"name":"Grafana","optional":false},{"name":"Prometheus","optional":false}],"status":"live","first_seen_at":"2026-10-07T22:47:13Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-27T12:36:54Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Why Join DAZN?\nAt DAZN, we’re redefining how sports fans around the world experience live and on-demand sport. Behind every seamless stream is a global technology platform operating at massive scale - and our Global Operations teams are at the heart of keeping it running, 24/7.\nAs an AI Support Analyst, you’ll be working at the intersection of cutting-edge AI-driven observability and real-world operational decision-making. You’ll help shape how DAZN uses machine intelligence to detect issues earlier, reduce incidents, and continuously improve the reliability of a platform watched by millions of fans during the biggest sporting moments.\n\nThe Role\nThe AI Support Analyst is a key member of DAZN’s 24/7 Global Operations Centre, responsible for proactively identifying risks, anomalies and emerging issues across DAZN’s OTT and broadcast platforms using AI-powered monitoring and observability tools.\nThis role bridges human judgement with machine intelligence. You will actively interrogate AI systems through advanced prompting and analytical review, validating insights against live metrics to prevent incidents before they impact customers.\nThis is not an AI engineering or model-training role. It is an operational, analytical position requiring strong technical awareness, curiosity, and the ability to extract meaningful insight from complex system data at scale.\n\nWhat You'll Be Doing:\nProactively interrogate AI-driven monitoring and observability platforms to identify anomalies, performance degradation and early warning signals\nUse prompt-based analysis to surface patterns and risks across DAZN’s OTT and broadcast environments\nValidate AI insights against live dashboards, metrics and telemetry to ensure accuracy and reliability\nIdentify recurring trends and escalate actionable findings to Platform, DSC and Engineering teams\nCollaborate closely with 1st and 2nd Line Support to correlate AI signals with live incidents and event data\nMaintain and continuously improve a library of prompts, queries and analytical workflows\nProduce clear, concise summaries of findings for daily operational reports and shift handovers\nFeed learnings, false positives and optimisation opportunities back into the AI Operations roadmap\n\nWhat You'll Bring:\nExperience in technical operations, monitoring or support roles within a high-availability environment (media, streaming, telecoms or SaaS preferred)\nStrong analytical and problem-solving skills, with the ability to interpret complex, high-volume system data\nFamiliarity with observability and monitoring tools such as Datadog, Grafana, Prometheus, Amplitude or similar\nConfidence working with AI-assisted tools and the ability to extract insight through effective prompting\nExcellent written and verbal communication skills, particularly in translating technical findings for non-technical teams\nCalm, structured approach to investigation, prioritisation and escalation in live environments\nHigh attention to detail combined with operational curiosity and continuous-improvement mindset\nWillingness to work rotating shifts as part of a 24/7 global operations model\n\nBenefits\nBenefits include access to DAZN, 25 days’ 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