{"id":2112593,"url":"https://alion.io/job/dazn-broadcast-support-engineer","title":"Broadcast Support Engineer","company":{"id":51631,"name":"DAZN","domain":"dazn.com","url":"https://alion.io/company/dazn","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"Linux","optional":true},{"name":"Wireshark","optional":true}],"status":"live","first_seen_at":"2026-10-07T22:47:13Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-29T05:14:56Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Why Join DAZN?\n Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career.\nThe Role:\nWe are seeking a motivated and technically skilled Broadcast Support Engineer to join our Technology team at DAZN’s Hyderabad office. The successful candidate will play a critical role in monitoring and supporting DAZN’s broadcast infrastructure, ensuring the reliable delivery of live sports content to millions of users across the globe.\n\nThis role requires strong technical knowledge of broadcast systems, playout, multicast IP networking, contribution, SRT and RTP transport protocols, and video/audio encoding technologies. The ideal candidate should have strong troubleshooting capability, be quick to respond during incidents, and provide detailed technical analysis supported by logs and evidence. The ideal candidate will be responsible for troubleshooting and resolving technical faults, maintaining critical broadcast systems, and working closely with internal teams and external vendors to ensure uninterrupted operations.\n\nAs this is a 24/7 operational environment, the role requires shift work and on-call support as part of a rota-based schedule.\nSkills, Knowledge & Expertise\nKey Responsibilities:\nBroadcast System Monitoring:\nMonitor DAZN’s critical broadcast and playout systems to ensure service availability and performance.\nContinuously track system health, alarms, and operational status using monitoring platforms such as DataMiner, Grafana, and similar alerting tools.\nPerform alert monitoring, troubleshooting, and escalation based on DataMiner alarms and system notifications.\nEscalate issues proactively before they impact live services or scheduled events.\nTechnical Fault Resolution:\nAct as an escalation point for operations teams in resolving technical faults affecting broadcast and production systems.\nDiagnose and troubleshoot complex issues across playout, contribution, multicast IP networking, encoding, SRT/RTP transport streams, and related broadcast technologies.\nUse Probe Analyser or equivalent stream analysis tools to investigate feed-related issues, packet loss, bitrate abnormalities, transport stream errors, and signal quality concerns.\nAnalyse logs, alarms, and transport stream evidence to provide detailed root cause findings and technical reports.\nPerform technical investigations and identify root causes of recurring or critical incidents.\nIncident Management:\nRespond quickly to technical incidents, ensuring minimal disruption to live broadcasts and production workflows.\nCoordinate with internal engineering teams and operational stakeholders during high-priority incidents.\nEnsure incidents are tracked, communicated, and resolved in accordance with internal SLAs and support procedures.\nPreventive Maintenance:\nPerform regular maintenance and health checks on broadcast playout systems and associated production equipment.\nSupport software updates, hardware upgrades, and configuration changes across the broadcast environment.\nEnsure all maintenance activities are properly documented and tested before implementation.\nFollow established best practices and procedures within internal and external ITSM systems.\nCreate, update, and manage incident, problem, and change records accurately.\nEnsure all troubleshooting steps, findings, and resolutions are clearly documented.\nCollaboration and Communication:\nAttend regular meetings with team leaders, senior engineers, and operational teams to review incidents and improve processes.\nContribute to the creation and enhancement of technical documentation, runbooks, and instructional guidance.\nWork closely with cross-functional teams to improve system reliability and operational efficiency.\nVendor Management:\nCommunicate and escalate issues to vendors when required.\nCoordinate with third-party suppliers to troubleshoot and resolve equipment, software, or service-related faults.\nTrack vendor actions and ensure timely follow-up until issues are fully resolved.\n Documentation and Continuous Improvement:\nMaintain accurate documentation for broadcast systems, incident reports, maintenance activities, and troubleshooting procedures.\nCreate and maintain runbooks, SOPs, and operational guidance documents to support consistent incident handling and knowledge sharing.\nProvide detailed post-incident analysis including logs, screenshots, evidence, and root cause documentation.\nParticipate in post-incident reviews and Root Cause Analysis (RCA) discussions.\nIdentify opportunities to improve workflows, monitoring, and operational processes to enhance service reliability.\nShift and On-Call Support:\nWork within a 24/7 shift-based support environment, including nights, weekends, and public holidays as required.\nProvide on-call support during major sporting events, critical incidents, or scheduled maintenance windows.\nQualifications:\nBachelor’s degree in Electronics, Broadcast Engineering, Computer Science, Information Technology, or a related technical field.\nEquivalent practical experience in broadcast operations or support environments will also be considered.\nMust Have Skills:\nExperience supporting broadcast technology environments including playout, contribution, multicast IP networking, SRT and RTP transport protocols, and video/audio encoding.\nStrong troubleshooting and technical fault-finding skills with the ability to perform Root Cause Analysis.\nStrong hands-on experience with monitoring and observability tools such as DataMiner, Grafana, or equivalent platforms for alert monitoring and troubleshooting.\nUnderstanding of broadcast workflows and operational processes within a live or 24/7 environment.\nAbility to prioritize and manage multiple incidents simultaneously in a high-pressure environment.\nStrong written and verbal communication skills.\nExperience working in shift-based or 24/7 operational support roles.\nPreferred Skills:\nKnowledge of broadcast infrastructure\nExperience working with live sports broadcasting or media delivery environments.\nFamiliarity with ITSM tools such as HALO, Jira, Confluence, or equivalents.\nWorking knowledge of Linux systems, networking fundamentals, and packet analysis tools.\nExperience with Probe Analyser, Wireshark, or similar troubleshooting tools.\nExposure to vendor management and third-party technical support processes.\n Key Competencies:\nExpert-level troubleshooting and analytical skills with the ability to quickly identify and resolve issues.\nHigh attention to detail with the ability to provide evidence-based technical analysis using logs and monitoring data.\nAbility to remain calm and effective under pressure.\nExcellent teamwork and collaboration skills.\nOwnership, accountability, and a commitment to service excellence.\nWillingness 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