{"id":2112609,"url":"https://alion.io/job/dazn-streaming-support-engineer","title":"Streaming Support Engineer","company":{"id":51631,"name":"DAZN","domain":"dazn.com","url":"https://alion.io/company/dazn","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"AWS","optional":true},{"name":"Bash","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-07T22:47:13Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-27T22:10:11Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Why Join DAZN?\n Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career.\n Job Summary\nWe are seeking a Streaming Engineer Support (SES L1) to join the Streaming Engineering Support team at DAZN’s Hyderabad office.\n\nThis role is responsible for 24×7 monitoring and first-level operational support of DAZN’s streaming platforms. The engineer will identify issues, perform initial troubleshooting, create and manage tickets, and escalate to L2/Lead engineers as required. The role plays a critical part in supporting live sports events and PPVs, where speed, accuracy, and ownership are essential.\n\nThe ideal candidate understands the real-time nature of live sports streaming, can remain highly alert during live events, quickly identify anomalies, translate observations into actionable tickets, and drive issues through to resolution with strong follow-up to prevent recurrence.\n\nThis is a hands-on role in a fast-paced, 24×7 operational environment.\nKey Responsibilities\nMonitoring & Alert Response\nMonitor streaming platforms, CDN performance, and playback metrics using tools such as Conviva, NewRelic, Coralogix, or equivalent tools.\nPerform continuous platform health checks before, during, and after live events.\nIdentify issues proactively, including subtle playback or quality degradations.\nCreate clear, well-structured tickets and initiate timely discussions with relevant teams.\nRespond to alerts promptly and escalate issues to Senior engineers in line with defined SOPs.\nMaintain accurate incident records, including observations, actions taken, and outcomes.\nTake end-to-end ownership of assigned issues, ensuring timely resolution and verification of fixes.\nCoordinate with internal teams and third-party vendors until issues are fully resolved.\nIncident & Live Event Support\nProvide first-level incident support for live events, PPV /Hypercare events, and high-priority operational issues.\nPerform initial troubleshooting for playback, CDN, and platform-related problems.\nOperate with a live-sports mindset during events, maintaining high focus, rapid response, and clear communication.\nPrioritize customer impact during live sports events to minimize disruption.\nTrack incidents through resolution and post-event validation.\n Root Cause & Prevention Support\nAssist with Root Cause Analysis (RCA) for major and recurring issues by providing logs, data, observations, and supporting evidence.\nSupport L2/Lead engineers in reproducing issues and identifying contributing factors.\nEnsure learnings and corrective actions are documented and tracked to prevent recurrence, particularly for live sports scenarios.\nEvent Readiness\nConduct pre-event system and platform readiness checks.\nCoordinate with relevant teams to confirm readiness before event start.\nMonitor live events closely and escalate issues immediately to reduce customer impact.\nDocumentation & Knowledge Sharing\nMaintain accurate and up-to-date documentation of monitoring procedures, incidents, and troubleshooting steps.\nShare insights and lessons learned with the team to continuously improve operational readiness and processes.\nSkills, Knowledge & Expertise\nRequired Skills & Qualifications\nSports Streaming & Live Event Mindset\nClear understanding of how live sports events operate and the critical nature of real-time streaming.\nAbility to remain highly alert and responsive during live events and PPVs.\nStrong ability to quickly identify issues, even with partial data or early indicators.\nProven capability to convert observations into actionable tickets and effective escalations.\nStrong follow-through to ensure issues are fully resolved and do not reoccur.\n\n Technical Qualifications\nBachelor’s degree in Computer Science, Information Technology, or a Media/Streaming-related field.\n0-2 years of experience in IT operations, technical support, or streaming-related roles.\nUnderstanding of streaming protocols and workflows (HLS, DASH, Smooth Streaming).\nFamiliarity with monitoring and observability tools such as Conviva, NewRelic, Coralogix, or similar.\nBasic Linux knowledge, including log inspection and simple command usage.\nStrong analytical and problem-solving skills.\nGood written and verbal communication skills.\nWillingness to work in a 24×7 rota-based environment.\n\n Preferred Skills\nExperience supporting live sports or time-critical streaming platforms.\nExposure to CDNs, OTT platforms, or cloud-based streaming services.\nBasic scripting or automation skills (Python, Bash) for operational support.\nKnowledge of AWS Media Services.\nHigh-level understanding of playback services, manifests, and 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