{"id":1328586,"url":"https://alion.io/job/dbs-associate-infrastructure-engineer-central-operation-office","title":"Associate, Infrastructure Engineer, Central Operation Office","company":{"id":451141,"name":"DBS","domain":"dbs.com","url":"https://alion.io/company/dbs-4","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":234,"ghost_share":0,"stale_share":0.991,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-03T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":34000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":42},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"PowerShell","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-03T23:42:48Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Business Function\nGroup Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.\nRole Summary\nResponsible for delivering Level 2 end-user IT support and day-to-day IT operations at DTI, ensuring a stable, secure and responsive technology environment for business users. The role serves as the key local IT contact and coordinates with regional/global technology teams for effective service delivery.\nRoles & Responsibilities\nEducation Qualification: Bachelor’s Degree\nExperience: 5-7 years in IT End User Support (Windows & Mac)\nKey Responsibilities\nProvide Level 2 support for Windows/macOS, laptops, desktops, peripherals and mobile devices.\nManage incidents and service requests, ensuring timely resolution within agreed SLA and service standards.\nWork in DTI IT operations, including user support, workplace technology and day-to-day technology requirements.\nEnsure readiness and availability of meeting rooms, MS Teams/VC, printers, Wi-Fi and other collaboration technologies.\nManage IT asset lifecycle activities including allocation, inventory, refresh, replacement and retrieval.\nCoordinate with Network, Infrastructure, Cybersecurity, Application and Global IT teams for complex issues and service restoration.\nManage OEM/vendor support for hardware repair, warranty and replacement activities.\nSupport new joiner onboarding, office movements, business events and critical user requirements.\nMaintain required security, compliance, audit and operational controls.\nKey Deliverables\nMaintain stable and efficient IT operations with minimal business disruption (~2000 users/laptops)\nDeliver consistent SLA performance and high-quality end-user support.\nEnsure workplace technology and meeting-room services are available and business-ready.\nMaintain accurate IT asset records and ensure timely device allocation and replacement.\nProvide effective coordination with business stakeholders, vendors and global technology teams.\nIdentify recurring issues and drive permanent fixes and service improvements.\nMaintain operational documentation and knowledge to ensure service continuity and resilience.\nTechnical Skills Required:\nHP/DELL/Lenovo/Apple hardware\nWindows 11 OS\nMicrosoft O365 support\nMicrosoft Intune basics\nMicrosoft SCCM\nmacOS troubleshooting\nUser account management\nGroup Policy basics\nWindows & Mac Software deployment\nDevice compliance troubleshooting\nOS imaging and deployment\nPassword resets and unlocks\nMFA troubleshooting\nIncident, Request, and Problem Management\nPowerShell fundamentals\nBatch scripting basics\nAutomation of repetitive tasks\nBasic Networking\nLocation:\nHyderabad - DTI Waverock SEZJob:\nTechnologySchedule:\nRegularEmployee Status:\nFull time","description_format":"text","description_chars":2997,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-09-27T07:03:44Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.546,"p_room":0.55,"age_days":32,"expected_fill_days":30,"reasons":["conf:26","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dbs-associate-infrastructure-engineer-central-operation-office","json_url":"https://alion.io/job/dbs-associate-infrastructure-engineer-central-operation-office.json","meta":{"generated_at":"2026-10-04T02:05:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2898,"day_limit":5000,"remaining_today":2102,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}