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In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.\nResponsibilities\nProvide functional and technical support for GFM applications to ensure stable production operations.\nSupport users across Front Office, Back Office, Finance, and FX, including direct engagement with traders during market hours for time-sensitive issues.\nAnalyse, own, and resolve production incidents impacting trading or downstream processes; coordinate with cross-functional teams to restore services promptly.\nProactively monitor system performance, identify bottlenecks, and implement optimizations to enhance system reliability and scalability.\nCollaborate with development teams to test and deploy enhancements, bug fixes, and new features.\nDrive automation of support activities and operational tasks to improve efficiency and reduce manual effort.\nDevelop monitoring tools and alerts to enable proactive issue detection and auto-healing/recovery mechanisms.\nProvide day-to-day production support for DBS in-house Front Office applications.\nParticipate in on-call rotations, including after-hours support and weekend implementations where required.\nWork in shift rotations during support duty weeks and manage escalations from Level 1 teams.\nContribute to continuous improvement initiatives, process enhancements, and knowledge-sharing practices.\nMaintain strong collaboration within the support team and across GFMT teams, ensuring high-quality service delivery to business users.\nAutomate recurring tasks to reduce operational toil for both end users and internal teams.\nStrong ownership and accountability, Team player with collaborative mindset and Customer-focused with a commitment to service excellence\nRequirements\nMinimum 5 years of experience in a similar role supporting mission-critical financial applications.\nHands-on experience with IBM Spectrum Computing (Murex 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