{"id":1317002,"url":"https://alion.io/job/dbs-associate-treasures-service-manager-consumer-banking-group","title":"Associate, Treasures Service Manager, Consumer Banking Group","company":{"id":451141,"name":"DBS","domain":"dbs.com","url":"https://alion.io/company/dbs-4","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":243,"ghost_share":0,"stale_share":0.893,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-27T23:40:16Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Business Function\nAs the leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help customers realize their dreams and ambitions. As a market leader in consumer banking, DBS offers a comprehensive suite of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, helping customers achieve their financial aspirations at every stage of life.\nDBS Treasures Private is dedicated to delivering exceptional wealth management and banking experiences to Ultra High Net Worth Individuals (UHNI) through personalized engagement, superior service standards, and holistic financial solutions.\nJob Purpose\nThe Treasures Private Client (TPC) Service Manager is responsible for delivering proactive, prompt, and superior service experiences to Ultra High Net Worth (UHNI) clients. The role focuses on ensuring seamless servicing, managing operational requests, driving client engagement, maintaining compliance standards, and partnering with Relationship Managers to deepen client relationships and enhance overall customer satisfaction.\nKey Accountabilities\nDeliver superior client servicing within defined turnaround times (TATs).\nAct as the primary service contact and ensure complete ownership of client requests and resolutions.\nMaintain high standards of operational control, compliance, and risk management.\nEnsure proactive engagement and regular interaction with TPC clients.\nDrive adoption and usage of digital banking solutions and channels.\nSupport Relationship Managers in enhancing client experience and strengthening relationships.\nGenerate referrals and identify cross-sell opportunities through superior service delivery.\nEnsure seamless execution of KYC and all client-related compliance requirements.\nJob Duties & Responsibilities\nLiaise with branches and internal support teams to resolve operational and service-related requests.\nAchieve high First Time Resolution (FTR) rates for client requests and service issues.\nEnsure monthly client contactability and engagement through CCM.\nManage KYC reviews and all compliance-related processes for assigned clients.\nConduct welcome calls for all New-to-Bank (NTB) clients.\nDrive usage and adoption of Online Banking, Mobile Banking, Debit Cards, and Credit Cards.\nEnsure timely resolution of all non-technical complaints within defined service standards.\nPartner with Relationship Managers to conduct regular client meetings and strengthen relationships.\nIdentify opportunities to cross-sell relevant banking products and services.\nGenerate client referrals through exceptional service experiences.\nSupport Relationship Managers in deepening client relationships and increasing wallet share.\nMaintain a client-first approach while ensuring complete ownership of operational and servicing requirements.\nCoordinate with internal stakeholders to ensure seamless execution of client requests and deliver an outstanding client experience.\nRequirements\nMinimum 10 years of relevant experience in client servicing, wealth management, private banking, or relationship support functions.\nMinimum 5 years of experience servicing HNI/UHNI clients.\nStrong understanding of wealth management and private banking service standards.\nProven ability to manage client relationships and service delivery in a fast-paced environment.\nExperience handling operational processes, client servicing, and compliance requirements.\nStrong customer service orientation and problem-solving capabilities.\nEducation / Preferred Qualifications\nGraduate or Postgraduate degree.\nMBA preferred.\nCore Competencies\nClient Relationship Management\nService Excellence & Customer Experience\nStakeholder Management\nProblem Solving & Resolution Management\nCommunication & Interpersonal Skills\nOperational Effectiveness\nClient-Centric Mindset\nResult Orientation & Ownership\nTechnical Competencies\nUnderstanding of Wealth Management and Private Banking products and services.\nKnowledge of KYC, AML, and regulatory compliance requirements.\nFamiliarity with Digital Banking platforms and customer servicing tools.\nUnderstanding of banking operations, service processes, and complaint management.\nAbility to coordinate with multiple stakeholders for seamless service delivery.\nWork Relationship\nClose partnership with Relationship Managers to support client engagement and growth.\nRegular interaction with Branch Operations, Service Teams, Compliance, and other support functions.\nCollaboration with Product and Digital Banking teams to improve customer adoption of banking solutions.\nDirect engagement with Treasures Private clients to ensure superior service delivery and satisfaction.\nDBS India - Culture & Behaviours\nDemonstrate business performance through PRIDE 2.0 value-based propositions.\nEnsure customer focus by delighting customers and reducing complaints.\nBuild pride and passion to protect, maintain, and enhance DBS's reputation.\nContinuously enhance knowledge, skills, and competencies.\nExecute with speed while maintaining service excellence and operational accuracy.\nUphold the highest standards of honesty, integrity, and professionalism.\nLocation:\nMumbaiJob:\nCustomer ServiceSchedule:\nRegularEmployee Status:\nFull time","description_format":"text","description_chars":5216,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-09-26T19:21:51Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.543,"p_room":0.36,"age_days":54,"expected_fill_days":36,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/dbs-associate-treasures-service-manager-consumer-banking-group","json_url":"https://alion.io/job/dbs-associate-treasures-service-manager-consumer-banking-group.json","meta":{"generated_at":"2026-10-28T03:32:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4691,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":451141},"rest":"https://alion.io/mcp/rest/get_company?id=451141"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdbs-associate-treasures-service-manager-consumer-banking-group"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdbs-associate-treasures-service-manager-consumer-banking-group"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdbs-associate-treasures-service-manager-consumer-banking-group"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dbs-associate-treasures-service-manager-consumer-banking-group\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdbs-associate-treasures-service-manager-consumer-banking-group"}]}