AVP, Voice support engineer, Infrasturcture, T&O

Business Function:

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities:

- Support Voice related project delivery and daily operation.

- Ensure the Voice infrastructure align with DBS policy and regulator requirement.

- Maintains Voice system performance and availability.

- Secures Voice system by developing network access, monitoring, control, and evaluation; maintaining documentation.

- Upgrades Voice by conferring with vendors; developing, testing, evaluating, and installing enhancements.

- Vendor management.

Requirements:

- Deep understanding of voice and recording technologies (CISCO and NICE)

- Strong knowledge of networking concepts (TCP/IP, subnetting, routing protocols), network security principles (firewalls, intrusion detection/prevention), and network monitoring tools.

- System administration skills: Experience with installing, configuring, and maintaining Cisco voice systems, including troubleshooting and resolving technical issues. This might include experience with scripting languages for automation tasks.

- Security expertise: Experience with securing voice systems, implementing access controls, and monitoring for vulnerabilities.

- Experience with vendor management: A proven track record of managing relationships with vendors, negotiating contracts, and ensuring timely delivery of services.

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