{"id":1253758,"url":"https://alion.io/job/dbs-branch-operations-and-service-head-distribution","title":"Branch Operations and Service Head, Distribution","company":{"id":451141,"name":"DBS","domain":"dbs.com","url":"https://alion.io/company/dbs-4","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":283,"ghost_share":0,"stale_share":0.975,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":58000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1115},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-09-29T18:55:21Z","board_verified":false,"closed_at":"2026-09-29T18:55:21Z","days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"Business Function\nAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.\nResponsibilities\nLead and oversee daily branch operations and service delivery across the distribution network to ensure seamless execution and compliance with regulatory standards.\nDrive service excellence initiatives to enhance customer experience, satisfaction, and loyalty across all touchpoints.\nEstablish and monitor key performance indicators (KPIs) for operational efficiency, service quality, and risk management.\nImplement robust risk control frameworks and audit processes to mitigate operational risks and ensure adherence to internal policies.\nCollaborate with cross-functional teams to streamline operational workflows, leverage digital solutions, and drive continuous process improvement.\nMentor, coach, and develop branch operations staff to foster a high-performance culture and support career progression.\nRequirements\nBachelor’s degree in Business Administration, Finance, 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