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With a focus on service quality, operational excellence, governance, people capability, and innovation, Group T&O manages core banking operational processes and delivers technology services across multiple banking channels to support business objectives.\nKey Responsibilities\nProvide application and production support for Institutional Banking Group (IBG), payment utility platforms, and branch service systems, with a focus on system availability and operational stability\nServe as a subject matter resource for business users, operations teams, and technology partners across local and regional markets\nSupport system enhancements, new functionality, and ongoing application maintenance in alignment with business priorities\nGather, analyze, and document business requirements and end-to-end processes, translating them into clear functional and technical specifications\nCollaborate with stakeholders including business, development, quality assurance, and infrastructure teams throughout solution delivery\nFacilitate discussions to ensure business requirements are accurately understood and reflected in system design and implementation\nSupport production incidents, participate in root-cause analysis, and contribute to timely and effective issue resolution\nAssist in monitoring system performance, capacity, and reliability against agreed service levels\nParticipate in Agile delivery activities such as sprint planning, backlog refinement, user story definition, and delivery tracking\nWork with regional and global partners to support consistent service delivery, standards adherence, and continuous improvement\nRequirements\nExperience in business analysis, application support, or a related techno-functional role supporting enterprise systems\nDemonstrated ability to analyze complex business or operational processes and communicate requirements clearly\nExperience in requirements gathering, process documentation, and functional specification development\nFamiliarity with Agile delivery methodologies and collaboration tools such as JIRA and Confluence\nExposure to Institutional Banking, payment systems, or branch operations is beneficial but not mandatory\nStrong communication and stakeholder-engagement skills, with the ability to work effectively with both technical and non-technical partners\nAbility to work both independently and collaboratively in a structured, professional environment\nLocation:\nTaipei Hub - 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