{"id":1351107,"url":"https://alion.io/job/dbs-contact-centre-consumer-banking-operations","title":"Contact Centre, Consumer Banking Operations","company":{"id":451141,"name":"DBS","domain":"dbs.com","url":"https://alion.io/company/dbs-4","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":234,"ghost_share":0,"stale_share":0.991,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-13T00:00:00Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-03T23:42:48Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Business Function\nTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.\nResponsibilities\nDBS Customer Centre is looking for enthusiastic and highly motivated problem solvers who are passionate about creating an innovative customer experience and building strong relationships with our customers. This position will be the first point of contact for our customers and engage with them on phone call, email, social media and chat.\nProvide one-stop service to respond product and service enquiries including placing securities trading orders, processing initial public offerings applications and handling enquiries on credit cards and consumer banking products through phone, live chat, offline messaging and emails\nDrive a successful customer experience by assisting at varied skill levels (from offline to online) to implement inbound cross-buy initiatives proactively\nMeet individual scorecard for call volume, availability, service level and customer satisfaction\nAttract and retain customers by answering queries and providing suggestions that lead to short and long-term success\nWork collaboratively with teammates to solve customer issues as quicky and as efficiently as possible\nReport customer complaints and escalate issues when necessary to prevent potential churn\nMaintain appropriate operational risk control and compliance in all aspects in accordance with DBS or regulatory standard and policies\nNo sales target is required\nRequirements\nPost secondary or above, preferably degree holder in any disciplines\nQualified to carry out Investment regulated activities (Types 1 and 4) under Securities and Futures Ordinance (SFO)Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage\nCustomer-focused with excellent communication and interpersonal skills\nAble to work in shifts on weekends and public holidays\nGood command of written and spoken English and Chinese, fluency in Putonghua is an advantage\nThe hiring process for this role is subject to the Mandatory Reference Checking Scheme.\nCandidates with more experience will be considered as Senior Customer Service Executive\nApply Now\nWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.\nWe regret only shortlisted candidates will be notified.\n-en\nLocation:\nTwo Harbour SquareJob:\nCustomer ServiceSchedule:\nRegularEmployee Status:\nFull time","description_format":"text","description_chars":2819,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Chinese","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-09-27T18:55:30Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.356,"p_room":0.36,"age_days":51,"expected_fill_days":30,"reasons":["conf:26","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dbs-contact-centre-consumer-banking-operations","json_url":"https://alion.io/job/dbs-contact-centre-consumer-banking-operations.json","meta":{"generated_at":"2026-10-04T01:16:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1656,"day_limit":5000,"remaining_today":3344,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}