{"id":3607486,"url":"https://alion.io/job/dbs-generalist-client-services-sme-banking","title":"Generalist, Client Services, SME Banking","company":{"id":451141,"name":"DBS","domain":"dbs.com","url":"https://alion.io/company/dbs-4","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":230,"ghost_share":0,"stale_share":0.943,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T12:19:06Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-08T14:15:37Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Business Function\nSME Banking provides corporate customers with a full range of SME banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.\nResponsibilities:\nAssist team leader and relationship manager to handle:\nTo timely and accurately handle customer phone-in inquiries\nTo timely and properly handle customers’ complaints\nTo timely and accurately refer all SME banking business to RMs and relevant units\nTo assist improvement in customer satisfactory score\nTo timely and accurately support RMs in daily operation activities including:\nNew Account Onboarding\nAccount Maintenance\nKeeping track of the CDD review progress and document delivery\nHandling of daily TOD report\nHandling of daily Time Deposit report\nAOS input\nObtaining company search/ land search/ CCRA/ TU report/verbal valuation report\nAssist RM to complete the credit proposal, including OSCA, e-form, ORCR etc....\nConduct the preliminary checking on documentation uploaded in system prior to submitting to Credit Division\nFilling & photocopying of documents\nCollecting of Ad-Hoc fees\nother ad-hoc tasks to be assigned by manager\nRequirements:\nPreferably Degree holder with major in Finance / Business\nMinimum 2 years’ relevant experience preferably in SME Banking with good credit sense.\nComputer literacy\nFluent English and Mandarin speaking\nLocation:\nMira Place Tower AJob:\nCustomer ServiceSchedule:\nRegularEmployee Status:\nFull time","description_format":"text","description_chars":1759,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth 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