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In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.\nJob Summary\nThe DLP System Operations & Support Specialist manages daily DLP operations, supports users, reviews alerts and cases, and improves policies to protect sensitive information across endpoint, email, network, and cloud channels, and support other CISO application for data protection and controls.\nResponsibilities\nOperate and support the DLP platform: Monitor system health, service availability; perform routine administration and troubleshooting.\nTriage alerts and cases: Validate policy matches, assess risk, document findings, support investigations, and escalate confirmed incidents.\nDrive continuous policy enhancement: Review DLP cases and trends to identify false positives, false negatives, emerging risks, and coverage gaps; recommend and implement approved policy, rule, threshold, and workflow improvements.\nManage the DLP policy lifecycle: Create, modify, update, and remove DLP policies in accordance with defined governance, approval, testing, change-management, and documentation processes.\nSupport users and exceptions: Resolve blocked transactions and DLP enquiries, and administer approved exceptions with clear scope, evidence, and expiry dates.\nReport and review: Produce regular reports on DLP incidents, trends, root causes, and control effectiveness; provide analysis and review the findings, risks, and recommended actions with Line 2 stakeholders. Maintain case records, dashboards, runbooks, procedures, and audit evidence.\nCollaborate: Work with Security Operations, IT, Risk, Compliance, Privacy, Legal, and business teams to resolve issues and strengthen controls.\nSystem support: Maintain and support data protection systems to ensure reliable business-as-usual operations\nRequirements\ndegree in Cybersecurity, Information Technology, Computer Science, or equivalent practical experience.\nExperience in DLP administration, cybersecurity operations, security monitoring, or system support.\nKnowledge of DLP controls, data classification, sensitive-information detection, incident management, and change management.\nAbility to analyze alerts, case trends, logs, and system behavior and translate findings into policy improvements.\nStrong troubleshooting, communication, documentation, and stakeholder-management skills.\nAbility to handle sensitive information responsibly and provide on-call support when required.\nPreferred 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