{"id":2944490,"url":"https://alion.io/job/dbsync-senior-technical-support-engineer","title":"Senior Technical Support Engineer","company":{"id":679528,"name":"DBSync","domain":"mydbsync.com","url":"https://alion.io/company/mydbsync","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CT","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":30000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ETL/ELT","optional":false},{"name":"SQL","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Incident Management","optional":true},{"name":"MySQL","optional":true},{"name":"Oracle","optional":true},{"name":"PostgreSQL","optional":true},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-10-20T18:24:15Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T07:19:06Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"You\nAre passionate about technology, wake up every morning to experiment, learn and develop new solutions!\nAbout Us\nAt DBSync we provide the opportunity to use technology that creates innovative and next generation data integration products which helps our employees to cultivate their creativity and sense of belonging. DBSync is a leading provider for data integration and Data warehousing services for both cloud/SAAS-based-on-demand applications. We were incubated by Salesforce.com (as a part of Avankia), before getting spinned off as a separate company. DBSync provides data integration as a SAAS-based, Standalone or hosted integration at a competitive price with a plethora of benefits for business users.\nOur mission is to provide a strong foundation for businesses in solving complex problems and automating their workflows while acting as a pillar of support for all their data integrations needs. At DBSync we encourage innovation and creativity and our team is diverse comprising of a nice mix of cultural blends. We are a family where each talent is recognised and honed for the best of the individual and the company as a whole. We maintain a very professional, learn and excel vision with a hint of a start-up-like environment making each individual feel important and responsible with an equal opportunity to grow to the sky’s limit!\nIf you have a spirit of enthusiasm to grow beyond horizons, a determination to work hard, confidence to achieve success and influence future visions and products and be a successful part of the next gen trend, DBSync is the place for you!\nOur Value System\n1. We genuinely care\n2. We do not waste time on manual or mundane task\n3. We have a fun environment\n4. We own it\n5. We are experts on what we do\n6. We win together\nDBSync has been:\nWe have been rated 4.7 / 5 on G2. We have got around 125 reviews in 2023. \nBased on the reviews G2 has awarded DBSync following badges. \nBest Relationship- Winter 2024\nLeader Americas Winter 2024\nBest Results - Winter 2024\nBest Usability - Winter 2024\nAbout the Role:\nDBSYNC is seeking an experienced Senior Support Engineer to provide technical support for its Cloud Replication software and manage enterprise customers across the USA. The ideal candidate will have 5+ years of experience in enterprise technical support, databases, CRM/ERP integrations, and cloud and on-premises environments, with the ability to troubleshoot complex issues and deliver excellent customer service while working US Central Time business hours.\nJob Responsibilities:\nProvide L2/L3 technical support for DBSYNC Cloud Replication and enterprise data integration solutions.\nManage enterprise customer relationships, troubleshoot technical issues, and ensure timely resolution of support cases.\nDiagnose and resolve database connectivity, data synchronization, replication failures, performance, and integration issues.\nSupport databases, CRM platforms, ERP applications, and related enterprise systems.\nTroubleshoot deployments across cloud-hosted, self-hosted, and on-premises environments.\nCollaborate with engineering, product, and implementation teams to resolve complex technical issues.\nMonitor replication jobs, logs, data flows, and system performance to identify root causes.\nMaintain technical documentation, knowledge-base articles, and customer-facing troubleshooting guides.\nProactively communicate incident updates, resolution plans, and recommendations to enterprise clients.\nWork with US-based customers during 8:00 AM-5:00 PM US Central Time.\n Coordinating with internal teams as needed.\nSkills and Qualifications:\n5+ years of experience in technical support, software support, enterprise applications, or data integration.\nStrong hands-on knowledge of SQL, relational databases, database connectivity, and troubleshooting.\nExperience with CRM and ERP systems such as Salesforce, Microsoft Dynamics 365, Microsoft Dynamics 365 Business Central, or similar platforms.\nUnderstanding of data replication, synchronization, ETL/ELT, APIs, and integration concepts.\nPractical knowledge of cloud hosting platforms and on-premises infrastructure.\nExperience managing enterprise customers, escalations, SLAs, and critical production issues.\nExcellent communication, analytical, problem-solving, and customer management skills.\nAbility to work independently from India while supporting US enterprise customers during US Central Time business hours.\nPreferred qualifications\nExperience with SQL Server, PostgreSQL, MySQL, Oracle, or other relational databases.\nFamiliarity with AWS, Microsoft Azure, or other cloud infrastructure.\nKnowledge of REST APIs, authentication, networking, firewalls, and connectivity troubleshooting.\nExperience with monitoring, incident management, ticketing systems, and remote troubleshooting.\nPrevious experience supporting SaaS products or enterprise data replication solutions.\nJob Location: Bangalore (Remote)\nWork Shift: U.S Shift (6:30 PM IST to 3:30 AM 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