{"id":2500492,"url":"https://alion.io/job/dc-byte-account-manager-2","title":"Account Manager","company":{"id":1879613,"name":"DC Byte","domain":"dcbyte.com","url":"https://alion.io/company/dcbyte","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":200000,"period":"year","method":"role_country_seniority_unknown","sample_n":9576},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-09-21T16:01:04Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T17:11:16Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"DC Byte is the leading provider of market data, research, and intelligence for the global data centre sector. At the heart of an industry that quietly keeps the world connected, our technology-led platform empowers the key players designing and developing digital infrastructure to make high-stakes, multi-billion-dollar investment and strategy decisions.We deliver the most accurate, real-time, and unbiased insights into colocation and self-build enterprise assets worldwide-supporting developers, investors, and operators, including the world’s largest hyperscalers.We’re looking for a driven and relationship-focused Account Manager to join DC Byte and play a key role in managing and growing our client base.\nYou’ll own the commercial relationship with your clients, driving retention, growth, and long-term partnerships, while also supporting the full customer journey from onboarding through to ongoing engagement. Working closely with Sales, Research, and Product teams, you’ll ensure clients get maximum value from our platform and insights. If you enjoy building strong client relationships, working in a fast-paced environment, and taking ownership of both commercial outcomes and customer success, this role is for you.\nIn this job, you will:\nbuild trusted relationships with your customers, acting as their primary point of contact throughout their journey with DC Byte\nown the renewal process, ensuring contracts are renewed on time and identifying opportunities to retain and grow your portfolio\nidentify upsell and cross-sell opportunities, including new products, additional users, or wider adoption across client teams\nlead a smooth onboarding experience by coordinating with internal teams to ensure clients are set up for success from day one\ndevelop a strong understanding of each client's objectives and tailor your approach to help them achieve their goals\nconduct regular customer check-ins, proactively monitoring account health, addressing risks early, and driving long-term engagement\nsupport customers in maximising the value they receive from DC Byte's products and services through guidance, training, and best practice\nrepresent the voice of the customer internally by sharing insights and collaborating with Product, Research, and Commercial teams to improve the client experience\nmaintain accurate customer records in HubSpot and other business systems, contributing to reliable forecasting and effective account management\nconsistently deliver an outstanding customer experience that drives retention, advocacy, and long-term commercial success\nThe ideal candidate is:\nan experienced account manager of B2B information services, ideally within a subscription model \na strong relationship builder and communicator\nfamiliar with HubSpot \ncollaborative to a fault and able to work cross-functionally in an international environment\nhighly organised, proactive, and accountable, with a curious, collaborative mindset with a strong focus on customer outcomes\ninterested in the data centre industry, and has ideally already worked in a sector like technology, telecoms, or real estate\nIn return, you'll receive from us:\n25 days annual leave (excluding bank holidays), increasing up to 29 days\nChristmas office closure between Christmas and New Year\nPrivate health insurance, including dental and vision cover\nLife cover\nGenerous anniversary rewards including career coaching, vouchers, and holiday stipend\nUp to one month remote working per year\nHome working setup stipend\nFree coffee, tea, drinks, and snacks in the office\nHybrid working model with office attendance expected Tuesday-Thursday\nOpportunity to work within a fast-growing global business operating across London, Singapore, Sofia, and the US","description_format":"text","description_chars":3733,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual 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