{"id":2500491,"url":"https://alion.io/job/dc-byte-account-manager","title":"Account Manager","company":{"id":1879613,"name":"DC Byte","domain":"dcbyte.com","url":"https://alion.io/company/dcbyte","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":119000,"period":"year","method":"role_country_seniority_unknown","sample_n":469},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-09-21T15:50:30Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-17T05:31:45Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"DC Byte is the leading provider of market data, research, and intelligence for the global data centre sector. At the heart of an industry that quietly keeps the world connected, our technology-led platform empowers the key players designing and developing digital infrastructure to make high-stakes, multi-billion-dollar investment and strategy decisions.We deliver the most accurate, real-time, and unbiased insights into colocation and self-build enterprise assets worldwide-supporting developers, investors, and operators, including the world’s largest hyperscalers.We’re looking for a driven and commercially focused Account Manager to join DC Byte and play a key role in retaining and growing our client base.\nYou’ll own the commercial relationship across a portfolio of customers, taking responsibility for renewals, account growth and long-term strategic relationships. Working closely with Customer Success, Sales, Research and Product, you’ll ensure we understand our customers’ priorities, identify commercial opportunities and act early where there is risk to retention. If you enjoy building trusted client relationships, uncovering growth opportunities and taking ownership of commercial outcomes in a recurring-revenue environment, this role is for you.\nIn this job, you will:\nown the commercial relationship across your portfolio, acting as the lead contact for renewals, growth and strategic account discussions\ntake responsibility for the whole renewal process, ensuring contracts are renewed on time and addressing commercial or relationship risks early\nidentify and develop upsell and cross-sell opportunities, including additional users, wider team adoption, new products and broader use cases\nbuild strong relationships with key stakeholders and decision-makers, developing a clear understanding of each customer’s priorities, budgets and strategic objectives\ncreate and execute account plans for key customers, identifying retention risks, growth opportunities and the actions required to strengthen the relationship\nwork closely with Customer Success, using insight from platform usage, customer health, satisfaction and day-to-day interactions to inform commercial strategy\nact on qualified commercial opportunities identified by Customer Success and other internal teams, progressing them through to close\nlead conversations with customers where there is material renewal risk, dissatisfaction or a strategically important commercial issue\nmaintain accurate customer, renewal and opportunity information in HubSpot, supporting reliable forecasting and effective portfolio management\nrepresent the voice of the customer internally, sharing commercial insight with Product, Research and other teams to strengthen DC Byte’s proposition and long-term customer relationships\nThe ideal candidate is:\nexperienced in Account Management, Customer Success, Sales or a closely related commercial role within a B2B subscription business\nfamiliar with the data centre industry or an adjacent sector such as digital infrastructure, telecoms, real estate data, market intelligence or SaaS; direct data centre experience would be an advantage\nexperienced in owning client renewals, retention and ARR growth\na strong relationship builder who can develop credibility with both day-to-day users and senior decision-makers\ncommercially minded and confident identifying upsell, cross-sell and wider account-development opportunities\nable to understand customer objectives and translate them into a clear commercial account strategy\nconfident managing renewal conversations, including negotiating commercials and addressing retention risk\ncomfortable using CRM and customer data to manage pipelines, forecast accurately and prioritise activity; experience with HubSpot is an advantage\nhighly organised, proactive and accountable, with the ability to manage a portfolio of customers and multiple commercial priorities\ncollaborative and able to work effectively with Customer Success, Sales, Research and Product teams\nIn return, you'll receive from us:\n25 days annual leave (excluding bank holidays), increasing up to 29 days\nChristmas Week closure\nEnhanced workplace pension with NEST - company matched contributions up to 5%\nPrivate health insurance with Vitality\nGenerous anniversary rewards, including access to career coaching, vouchers for days out, and a holiday stipend\nUp to one month working remotely per year\n£150 stipend towards your home working setup\nAccess to the Government Cycle Scheme\nFree coffee, tea, fruits, and snacks in the office","description_format":"text","description_chars":4555,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Growth opportunities","Health insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Real Estate","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-10-14T05:44:39Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.626,"p_room":0.75,"age_days":25,"expected_fill_days":33,"reasons":["conf:0","win:late"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/dc-byte-account-manager","json_url":"https://alion.io/job/dc-byte-account-manager.json","meta":{"generated_at":"2026-10-17T07:43:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10441,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1879613},"rest":"https://alion.io/mcp/rest/get_company?id=1879613"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdc-byte-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdc-byte-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdc-byte-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dc-byte-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdc-byte-account-manager"}]}