{"id":4172617,"url":"https://alion.io/job/dc-thomson-customer-experience-advisor","title":"Customer Experience Advisor","company":{"id":6371,"name":"DC Thomson","domain":"dcthomson.co.uk","url":"https://alion.io/company/dc-thomson","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dundee, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T15:09:40Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T15:09:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Role\nOur customers are at the heart of everything we do. We're looking for a Customer Experience Advisor to join our Customer Experience Team on a permanent, full-time basis.\nYou'll help deliver an excellent experience to our print and digital subscribers across a range of channels, including phone, email, webchat, and mail. As an ambassador for our well-known and trusted brands, you'll support customers with a variety of queries while providing a high standard of service at every stage of their journey.\nThis is a great opportunity for someone who is quick to learn, enthusiastic, and enjoys working in a customer-focused role as part of a supportive team.\nWhat You'll Be Doing\nResponding to customer enquiries across phone, email, webchat, and mail in a timely and professional manner.\nActing as an ambassador for our brands and titles, delivering a positive customer experience.\nUsing a variety of systems to manage customer information and complete administrative processes accurately.\nInvestigating and resolving customer queries, including more complex issues.\nMaintaining accurate customer records through precise and prompt data entry.\nLiaising with internal and external stakeholders to resolve customer issues effectively.\nSupporting administrative processes linked to subscriptions and sales activities.\nWorking collaboratively within a small team to support customers and help achieve shared goals.\nContributing to customer satisfaction, customer retention, and overall business performance.\nRequirements\nWhat We're Looking For\nEssential\nA high standard of written and verbal English.\nA polite and professional telephone manner.\nStrong attention to detail and accurate data-entry skills.\nAn engaged and dedicated approach to your work.\nThe ability to learn new systems and understand a range of business processes.\nStrong problem-solving skills and a customer-focused mindset.\nThe ability to build positive relationships with customers and colleagues.\nA willingness to learn and develop within the role.\nDesirable\nPrevious customer service experience.\nExperience handling customer enquiries across multiple channels.\nExperience working with customer management or subscription systems.\nWhy Join Us?\nYou'll join a knowledgeable and supportive team with expertise across our brands, subscriptions, and systems. Every day brings a variety of customer interactions, giving you the opportunity to develop your skills while playing an important role in delivering excellent service to our subscribers.\nWorking closely with colleagues across the business, you'll contribute to maintaining the high standards our customers expect from our trusted brands.\nReady to Apply?\nIf you're enthusiastic about delivering excellent customer service and enjoy working as part of a team, we'd love to hear from you.\nEven if you don't meet every requirement, we encourage you to apply. We recognise that valuable skills and experience can come from a variety of backgrounds.\nApply today and discover where a career with DC Thomson could take you.\nClosing date: Thursday 26th November at 12pm","description_format":"text","description_chars":3096,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Digital Media"],"lifecycle":[{"event":"open","at":"2026-11-12T15:09:40Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-12T09:37:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:1","win:early"],"computed_at":"2026-11-12T16:35:39Z"},"pay":null,"html_url":"https://alion.io/job/dc-thomson-customer-experience-advisor","json_url":"https://alion.io/job/dc-thomson-customer-experience-advisor.json","meta":{"generated_at":"2026-11-12T16:35:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34780,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6371},"rest":"https://alion.io/mcp/rest/get_company?id=6371"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdc-thomson-customer-experience-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdc-thomson-customer-experience-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdc-thomson-customer-experience-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dc-thomson-customer-experience-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdc-thomson-customer-experience-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4172617}},{"tool":"search_jobs","arguments":{"company":"dcthomson.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4172617},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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