{"id":4191916,"url":"https://alion.io/job/dck-fsl-coordinator","title":"FSL Coordinator","company":{"id":4417490,"name":"DCK","domain":"dck.com","url":"https://alion.io/company/dck-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Billericay, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T13:34:08Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T19:33:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About us\nDCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands such as River Island, M&S, Tesco, Matalan to name a few. We have over 25 years’ experience in fashion jewellery. We are experts in designing, developing and trading in accessories, working with a wide range of partners and selling directly to consumers.\nWe are pleased to have a fantastic opportunity available for an FSL Coordinator to join our successful FSL team to work full time on a 15 month FTC basis, across both our Billericay office and remote working.\nRole Purpose\nSupporting the FSL Manager with a team of FSL Administrators to effectively run the FSL scheduling system. The FSL Coordinator is responsible for managing the day-to-day running of DCK’s scheduling system. You will need to ensure that the system operates within the parameters that have been set by the business to support operations.\nResponsibilities:\nManage incoming support tickets and calls\n\nManage escalations from Administrators, providing appropriate guidance and support to ensure queries and issues are handled accurately and effectively. Maintain extensive knowledge of FSL system functionality, operational processes and business procedures to investigate and resolve escalated issues independently, providing Administrators with clear advice and direction.\n\nSupport Administrators with their daily tasks and checks, ensuring these are completed accurately and in a timely manner.\n\nSupport Administrators to ensure the FSL scheduler maximises availability and minimises overtime, identifying and addressing any areas of concern.\n\nMonitor system logic and flows to ensure they are running accurately and that schedule outputs meet business requirements and expectations.\n\nProvide operational and technical support to the field team, operational teams, senior management and other departments across the business, responding to queries and ensuring effective communication at all levels.\n\nProvide holiday cover for the FSL Manager and help ensure sufficient cover is maintained across the FSL Administrator team during periods of absence.\n\nMake effective use of Workbench, Data Loader and other business systems to support system administration, data management and the integration of data between business systems.\n\nSupport the FSL Manager with Campaigns.\n\nCarry out data analysis to identify trends, highlight potential issues and support effective business decision-making.\n\nCreate and run advanced reports within the FSL system to support effective use of the system and the wider business.\n\nRequirements\nRequirements\nPositive and friendly communication style - customer focused and supportive mindset\n\nAble to influence and support remotely\n\nStrong passion for technology and eagerness to learn new systems.\n\nExperience working with Microsoft packages and technical systems\n\nEffective communication skills to interact with team members and large field team (end users) professionally and courteously.\n\nAbility to work independently as well as within a team environment remotely\n\nAttention to detail\n\nDesirable\nUse of a resourcing/budget process or system previously\n\nExperience of working within and supporting volume processing environment\n\nWhy choose DCK:\nOpportunity to work for a leading independent global fashion business\n\nBe part of a welcoming, friendly business that promotes learning and developing from day one\n\nWork-from-home opportunities and flexible working hours, to help you develop a healthy work-life balance.\n\nEarly finish every Friday\n\n25 days holiday\n\nFree Parking\n\nFree refreshments and fruit with lunch on us once a month\n\nCommunity Group Social Events\n\nPlus, many more additional benefits!","description_format":"text","description_chars":3746,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Wholesale"],"lifecycle":[{"event":"open","at":"2026-11-12T19:33:21Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:1","win:early"],"computed_at":"2026-11-12T20:50:29Z"},"pay":null,"html_url":"https://alion.io/job/dck-fsl-coordinator","json_url":"https://alion.io/job/dck-fsl-coordinator.json","meta":{"generated_at":"2026-11-12T20:50:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":44065,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417490},"rest":"https://alion.io/mcp/rest/get_company?id=4417490"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdck-fsl-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdck-fsl-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdck-fsl-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dck-fsl-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdck-fsl-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4191916}},{"tool":"search_jobs","arguments":{"company":"dck.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4191916},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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