{"id":2422923,"url":"https://alion.io/job/dcl-logistics-it-support-technician","title":"IT Support Technician","company":{"id":1837009,"name":"DCL Logistics","domain":"dclcorp.com","url":"https://alion.io/company/dclcorp","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Louisville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":125000,"period":"year","method":"role_country_seniority_unknown","sample_n":1646},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"SentinelOne","optional":true}],"status":"live","first_seen_at":"2026-10-13T06:06:36Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T11:21:03Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About DCL Logistics\nFor over 40 years, DCL Logistics has powered the brands that shape how the world shops. We are a modern 3PL and a technology company at heart, trusted by high-growth, innovative names in consumer electronics, health and beauty, wellness, and connected devices. Our proprietary platforms (eFactory, SelectShip, and ReturnTrak) give our clients full command of their supply chain, and our ISO 9001:2015 certified facilities deliver the precision and quality their customers expect. Headquartered in Silicon Valley with a national network reaching 96% of the U.S. population on two-day ground, we help ambitious brands scale without limits.\nWhy DCL\nWe are more than a fulfillment company. We are a team of people who make it happen. Our culture is built on four core values that show up in everything we do: Make It Happen, Be Resourceful, Deliver Operational Excellence, and We Care. Here, your work is visible, your ideas matter, and your impact is real from day one. We move fast, we hold ourselves to the highest standard, and we take care of our people. When you join DCL, you don't just join an organization. You join a family.\nWe are hiring a IT Support Technician to be the first line of technical support at our Louisville, Kentucky warehouse. This person keeps about 250 employees working by solving everyday computer, scanner, and label printer issues on the spot, and escalating the rest to our corporate IT team.\nKey responsibilities\nAct as the first point of contact for on-site IT issues, in person and through the ticketing system.\nDiagnose and fix common Windows 11 problems: logins, password resets and account lockouts, printing, network connectivity, peripherals, and application errors.\nTroubleshoot Zebra USB barcode scanners and Zebra label printers, including connections, drivers, configuration, ribbons and media, print quality, and calibration.\nProvide basic support for Android wearable devices: reboots, battery and charging issues, device swaps, and re-pairing scanners and accessories.\nPerform light mobile device management (MDM) tasks, such as enrolling or re-provisioning wearable devices, using documented procedures.\nSet up, move, and swap workstations, tablets, and peripherals on the warehouse floor and in the office.\nLog every request in the ticketing system with clear notes on symptoms, steps taken, and outcome.\nFollow established procedures and escalate issues beyond first-level support to the corporate IT team with complete information.\nHelp with basic security tasks, such as reporting suspicious activity and confirming that security agents are running on devices.\nMaintain a stock of spare devices, scanners, printers, cables, and printer supplies, and keep asset records up to date.\nHelp users learn to use their tools, and suggest documentation or process improvements based on recurring issues.\nRequired qualifications\nHigh school diploma or GED.\nSome hands-on IT support experience, such as a help desk role, internship, school or volunteer IT work, or significant self-directed experience. About 6-12 months is typical, but we will consider less for the right candidate.\nWorking knowledge of Windows 10/11 and common troubleshooting steps.\nBasic understanding of networking (IP addresses, Wi-Fi, DNS) and of user accounts in a Windows domain.\nComfort working with USB peripherals and installing drivers.\nClear written and verbal communication, including explaining technical issues to non-technical users.\nAbility to work the schedule described below, including second shift and the holiday blackout period.\nAbility to meet the physical requirements below.\nPreferred qualifications\nCompTIA A+ certification, or progress toward it.\nExperience with Zebra barcode scanners or label printers, or similar devices.\nExperience in a warehouse, distribution, manufacturing, or retail environment.\nExposure to Active Directory (unlocking accounts, resetting passwords).\nFamiliarity with RMM, EDR, or MDM tools such as NinjaOne, SentinelOne, or an Android MDM platform.\nExperience with Atlassian Jira (our ticketing system) or Atlassian Confluence (our documentation platform).\nPhysical requirements\nLift and carry up to 25 lbs (workstations, printers, and supplies).\nWalk and stand for extended periods across a 170,000 sq ft warehouse floor.\nBend, kneel, and reach to work on equipment at workstations.\nWork in an active warehouse environment and follow site safety rules, including any required personal protective equipment (PPE).\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.","description_format":"text","description_chars":4622,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Warehousing"],"lifecycle":[{"event":"open","at":"2026-10-13T06:06:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:19","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/dcl-logistics-it-support-technician","json_url":"https://alion.io/job/dcl-logistics-it-support-technician.json","meta":{"generated_at":"2026-10-14T07:28:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8514,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1837009},"rest":"https://alion.io/mcp/rest/get_company?id=1837009"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdcl-logistics-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdcl-logistics-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdcl-logistics-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dcl-logistics-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdcl-logistics-it-support-technician"}]}