{"id":1723088,"url":"https://alion.io/job/dcm-services-call-center-dialing-analyst","title":"Call Center Dialing Analyst","company":{"id":3854478,"name":"Dcm Services","domain":"dcmservices.com","url":"https://alion.io/company/dcm-services","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":170},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-17T18:16:42Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-12T02:21:34Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Description\nAbout Us\nDCM Services is a specialty accounts receivable management company known for our compassionate, compliance-first approach to a niche most collection agencies avoid: working with the accounts of deceased consumers on behalf of creditors nationwide. For over two decades, we've built a reputation for treating grieving families with empathy while helping our clients responsibly recover outstanding balances. Our success is built on a culture that values integrity, precision, and doing the right thing - even when it's the harder path. We invest in the people and technology behind our operations so our team can do their best work every day.\nAbout the Role\nWe're looking for a Call Center Dialing Admin to own the day-to-day setup, configuration, and administration of our outbound calling campaigns and queues on the FACS and LiveVox dialing platforms. This is a hands-on, technical operations role - you'll be the go-to person building and maintaining queues, managing dispositions and pacing settings, keeping systems running cleanly, and troubleshooting issues in real time. You'll also support our VP of Operational Strategy by pulling data, running Microsoft Access queries, and producing reporting on inventory and campaign performance.\nIf you're detail-oriented, comfortable working directly inside dialer administration screens, and confident troubleshooting configuration issues under time pressure, we'd love to hear from you.\nRequirements\nWhat You'll Do\nDialer & Queue Administration - FACS and LiveVox\nBuild, configure, and modify calling queues and campaigns in both FACS and LiveVox daily to meet staffing capacity and operational deadlines.\nSet and maintain call dispositions, attempt scheduling parameters, pacing, routing, and queue sequencing rules.\nMonitor active campaigns throughout the day and make real-time adjustments to priority, pacing, and routing to keep agents utilized and queues running smoothly.\nServe as the first point of contact for queue and campaign configuration issues, troubleshooting directly within FACS and LiveVox and escalating to IT or the vendor when needed.\nApply basic MUMPS configuration changes within FACS to support queue setup, strategy adjustments, and routine troubleshooting.\nEnsure all campaign configurations comply with FDCPA requirements and internal calling policies; partner with compliance on configuration reviews.\nInventory Coverage\nReview account inventory regularly to confirm proper distribution and assignment across active campaigns.\nIdentify unworked, under-contacted, or stale inventory and load or reassign it into active queues.\nFlag inventory or coverage anomalies to the VP of Operational Strategy.\nReporting Support\nPull and compile campaign and inventory data using Microsoft Access queries.\nBuild straightforward Excel reports (pivot tables, charts) summarizing contact rates, right-party contacts, and other core dialing metrics.\nProvide data pulls and historical trend exports to support forecasting and revenue analysis.\nAssist the Business Intelligence team with data validation when updating Power BI reports tied to dialer operations.\nWhat You'll Bring\nRequired\n2+ years of hands-on experience administering FACS, LiveVox, or a comparable outbound dialer/campaign management platform.\nProficiency writing and running basic queries in Microsoft Access.\nSolid working knowledge of Microsoft Excel (pivot tables, basic charting).\nUnderstanding of core outbound contact center metrics: contact rate, right-party contact rate, penetration, and conversion.\nStrong attention to detail and ability to manage multiple live campaigns and support tickets simultaneously.\nComfortable being the go-to person for real-time dialer troubleshooting and configuration fixes.\nPreferred\nExperience with SQL or other database query tools in addition to Microsoft Access.\nFamiliarity with FDCPA compliance requirements for outbound collections calling.\nBackground in collections, financial services, or another high-volume outbound call center environment.\nExposure to Power BI reporting.\nAssociate's degree or equivalent hands-on experience; Bachelor's degree a plus but not required.\nWork Environment\nThis is primarily a sedentary role performed in an office or remote environment. Regular use of a computer, multiple monitors, and telephony/dialer systems is required. Occasional extended hours may be needed during peak campaign periods or system updates. Reliable internet access is required for remote work arrangements.\n#DCMHP1\nSalary Description\n$58,000 to $72,000 annually","description_format":"text","description_chars":4568,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T21:19:45Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":57500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":1}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.42,"p_room":0.28,"age_days":55,"expected_fill_days":22,"reasons":["conf:4","win:tail","crowd:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/dcm-services-call-center-dialing-analyst","json_url":"https://alion.io/job/dcm-services-call-center-dialing-analyst.json","meta":{"generated_at":"2026-10-12T12:12:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18947,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854478},"rest":"https://alion.io/mcp/rest/get_company?id=3854478"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdcm-services-call-center-dialing-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdcm-services-call-center-dialing-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdcm-services-call-center-dialing-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dcm-services-call-center-dialing-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdcm-services-call-center-dialing-analyst"}]}