{"id":2007712,"url":"https://alion.io/job/dcsit-technicien-service-desk-hf","title":"Technicien Service Desk H/F","company":{"id":2453496,"name":"DCSIT","domain":"dcsit-group.com","url":"https://alion.io/company/dcsit-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lyon, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25000,"max":26000,"currency":"EUR","period":"year","gross":null,"usd_annual":29257},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ISO 27001","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-30T12:18:52Z","employer_posted_date":null,"last_verified_at":"2026-09-30T12:18:52Z","board_verified":false,"closed_at":null,"days_open":24,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":24},"description":"Vous intégrerez une organisation publique d’envergure nationale. Dans ce cadre, nous recherchons plusieurs Technicien(ne)s service desk. Au sein de l’équipe support, vous serez le premier point de contact des utilisateurs et garantirez la qualité de service du SI. \nVos principales responsabilités seront :\n\nAccueil multicanal (téléphone, mail, portail, chat) des demandes utilisateurs.\nDiagnostic et résolution des incidents de niveau 1 (postes de travail, applications bureautiques, périphériques, accès réseaux…).\nEscalade et coordination vers les équipes de niveau 2 / niveau 3 lorsque nécessaire.\nSuivi et mise à jour des tickets jusqu’à leur clôture, en assurant la communication avec les utilisateurs.\nSupervision proactive du SI et gestion des alertes de premier niveau.\nContribution à l’amélioration continue de la base de connaissances et des procédures internes.\nProfil recherché\nEt si on parlait de vous ?\nPremière expérience réussie en support utilisateurs (helpdesk, support technique, assistance informatique).\nIdéalement de formation Bac+2 en informatique (BTS SIO, DUT Informatique ou équivalent).\nMaîtrise des environnements Windows, outils de ticketing et supervision.\nSens du service client, rigueur et capacité à travailler en équipe.\nBonnes compétences de communication écrite et orale.\n\nPourquoi nous rejoindre :\n\nOpportunitésd’évolution : parcours de carrière personnalisé, mobilité interne.\nEntreprise à taille humaine, esprit d’équipe et bienveillance : entraide,culture du feedback, management de proximité.\nMissions variées et innovantes: projets en lien avec les dernières tendances tech.\nTélétravail : home office (flexibilité)\nRémunération attractive: paniers repas 6,30€, prime ancienneté, prime de vacances, CE, participation,prime d'ancienneté, prime de cooptation\nUne entreprise engagée: nous mettons l’accent sur le bien-être au travail, la diversité, l’inclusion et la responsabilité sociétale (Top 3performance RSE / Dév.Durable –ECOVADIS, Certification ISO27001), réduction de notre empreinte carbone,partenariats avec des associations).\n\nNotre processus de recrutement : en 4 étapes ! Tout simplement.\n\nDans un premier temps, vous échangerez avec l’une d’entre nous par téléphone : Séverine, Ikram, Marlène ou Denis.\nPuis, nous aurons le plaisir d'échanger en visio.\nPour finir, discutez métier avec l’un de nos managers opérationnels\nBienvenue chez nous !\n\nCe poste vous intéresse ? Place à l’action : Postulez ou partagez avec votre réseau !","description_format":"text","description_chars":2483,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T12:33:56Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":0.85,"p_active":0.449,"p_room":0.35,"age_days":23,"expected_fill_days":11,"reasons":["seen:23","velocity","win:tail"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":29257,"is_top_pay":false},"html_url":"https://alion.io/job/dcsit-technicien-service-desk-hf","json_url":"https://alion.io/job/dcsit-technicien-service-desk-hf.json","meta":{"generated_at":"2026-10-24T17:34:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25565,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2453496},"rest":"https://alion.io/mcp/rest/get_company?id=2453496"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdcsit-technicien-service-desk-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdcsit-technicien-service-desk-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdcsit-technicien-service-desk-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dcsit-technicien-service-desk-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdcsit-technicien-service-desk-hf"}]}