{"id":2866892,"url":"https://alion.io/job/dcsit-technicien-support-hf-2","title":"Technicien support H/F","company":{"id":2453496,"name":"DCSIT","domain":"dcsit-group.com","url":"https://alion.io/company/dcsit-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lyon, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":39000,"period":"year","method":"role_country_seniority_unknown","sample_n":114},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ISO 27001","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-19T08:11:27Z","employer_posted_date":null,"last_verified_at":"2026-10-19T08:11:27Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"DCS renforce ses équipes au sein de son centre de services lyonnais. Nous recherchons un(e) technicien(ne) support helpdesk qui sera le premier point de contact des utilisateurs, afin de diagnostiquer, résoudre et escalader les incidents techniques tout en garantissant une expérience utilisateur fluide et professionnelle.\nPour ceci, vos missions sont les suivantes : \nRéceptionner et traiter les demandes utilisateurs (téléphone, mail, ticketing)\n\nIdentifier, diagnostiquer et résoudre les incidents de niveau 1 et 2\n\nInstaller et configurer postes de travail, logiciels et périphériques\n\nAssurer la gestion des accès (Active Directory, Office 365, VPN…)\n\nDocumenter les procédures et contribuer à l’amélioration continue du support\n\nProfil recherché\nEt si on parlait de vous ? \n\nVous êtes diplômé(e) d’une formation en informatique (Bac+2 minimum) ou disposez d’une expérience équivalente, et avez idéalement une première expérience en support helpdesk. Vous maîtrisez Windows, Office 365 et Active Directory, avez de bonnes notions réseaux, et vous êtes reconnu(e) pour votre sens du service, votre patience et votre pédagogie. \n\nPourquoi nous rejoindre :\n- Opportunités d’évolution : parcours de carrière personnalisé, mobilité interne.\n- Entreprise à taille humaine, esprit d’équipe et bienveillance : entraide, culture du feedback, management de proximité.\n- Missions variées et innovantes : projets en lien avec les dernières tendances tech.\n- Télétravail : home office (flexibilité)\n- Rémunération attractive : paniers repas 6,60€, prime ancienneté, prime de vacances, CE, participation, prime d'ancienneté, prime de cooptation,\n- Un accélérateur de carrière et formation continue : chez nous, chaque collaborateur bénéficie d’un accompagnement personnalisé pour évoluer.\n- Une entreprise engagée : nous mettons l’accent sur le bien-être au travail, la diversité, l’inclusion et la responsabilité sociétale (Top 3 performance RSE / Dév.Durable – ECOVADIS, Certification ISO27001), réduction de notre empreinte carbone, partenariats avec des associations).\nProcessus de recrutement:\n1. Premier contact téléphonique : échange rapide pour découvrir votre parcours\n2. Entretien approfondi : un moment privilégié avec le recruteur\n3. Entretien technique : discussion avec un manager sur vos compétences spécifiques\n4. Bienvenue chez nous ! / Bienvenue chez DCS\nChez DCS, entreprise certifiée ISO 9001 et ISO 27001, la vigilance en matière de cybersécurité (protection et confidentialité des données, devoir de discrétion, etc.) fait partie intégrante de nos métiers et de notre engagement auprès de nos clients.\nHandi-accueillante et engagée en faveur de l’inclusion, notre entreprise ouvre l’ensemble de ses postes aux personnes en situation de handicap.","description_format":"text","description_chars":2759,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-19T17:56:00Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.887,"p_room":1,"age_days":2,"expected_fill_days":10,"reasons":["seen:2","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/dcsit-technicien-support-hf-2","json_url":"https://alion.io/job/dcsit-technicien-support-hf-2.json","meta":{"generated_at":"2026-10-22T13:36:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12839,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2453496},"rest":"https://alion.io/mcp/rest/get_company?id=2453496"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdcsit-technicien-support-hf-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdcsit-technicien-support-hf-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdcsit-technicien-support-hf-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dcsit-technicien-support-hf-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdcsit-technicien-support-hf-2"}]}