{"id":3975720,"url":"https://alion.io/job/dcsit-technicien-support-n1-hf-3","title":"Technicien support N1 H/F","company":{"id":2453496,"name":"DCSIT","domain":"dcsit-group.com","url":"https://alion.io/company/dcsit-group","size_band":"501-1000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lyon, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ISO 27001","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-09T11:38:12Z","employer_posted_date":null,"last_verified_at":"2026-11-09T11:38:12Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"DCS renforce ses équipes au sein de son centre de services lyonnais. Nous recherchons un(e) technicien(ne) support helpdesk qui sera le premier point de contact des utilisateurs, afin de diagnostiquer, résoudre et escalader les incidents techniques tout en garantissant une expérience utilisateur fluide et professionnelle.\nPour ceci, vos missions sont les suivantes : \nRéceptionner et traiter les demandes utilisateurs (téléphone, mail, ticketing)\n\nIdentifier, diagnostiquer et résoudre les incidents de niveau 1 \n\nInstaller et configurer postes de travail, logiciels et périphériques\n\nAssurer la gestion des accès (Active Directory, Office 365, VPN…)\n\nDocumenter les procédures et contribuer à l’amélioration continue du support\n\nProfil recherché\nVous êtes diplômé(e) d’une formation en informatique (Bac+2 minimum) ou disposez d’une expérience équivalente, et avez idéalement une première expérience en support helpdesk. Vous maîtrisez Windows, Office 365 et Active Directory, avez de bonnes notions réseaux, et vous êtes reconnu(e) pour votre sens du service, votre patience et votre pédagogie.\nPourquoi nous rejoindre :\n- Opportunités d’évolution : parcours de carrière personnalisé, mobilité interne.\n- Entreprise à taille humaine, esprit d’équipe et bienveillance : entraide, culture du feedback, management de proximité.\n- Missions variées et innovantes : projets en lien avec les dernières tendances tech.\n- Télétravail : home office (flexibilité)\n- Rémunération attractive : paniers repas 6,60€, prime ancienneté, prime de vacances, CE, participation, prime d'ancienneté, prime de cooptation,\n- Un accélérateur de carrière et formation continue : chez nous, chaque collaborateur bénéficie d’un accompagnement personnalisé pour évoluer.\n- Une entreprise engagée : nous mettons l’accent sur le bien-être au travail, la diversité, l’inclusion et la responsabilité sociétale (Top 3 performance RSE / Dév.Durable – ECOVADIS, Certification ISO27001), réduction de notre empreinte carbone, partenariats avec des associations).\nNotre processus de recrutement : en 4 étapes ! Tout simplement.\n1. Dans un premier temps, vous échangerez avec l’une d’entre nous par téléphone : Séverine, Ikram, Marlène ou Denis.\n2. Puis, nous aurons le plaisir d'échanger en visio.\n3. Pour finir, discutez métier avec l’un de nos managers opérationnels\n4. Bienvenue chez nous !\nCe poste vous intéresse ? Place à l’action : Postulez ou partagez avec votre réseau !\n\nEntreprise certifiée ISO 9001 et ISO 27001, DCS accorde une attention particulière à la cybersécurité, à la protection des données et à la confidentialité. 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Docs: https://alion.io/developers"}}